PoliteMail Reviews in April 2025: User Ratings, Pros & Cons

"We love PoliteMail for our company of > 35,000"

What do you like best about PoliteMail? PoliteMail allows us to schedule email sends, gives us the ability to use our own templates, and gives us great analytics. What do you dislike about PoliteMail? The analytics can take several seconds to display when we toggle between different email sends. Recommendations to others considering PoliteMail: Get PoliteMail if you want metrics for each email sent to your organization. What problems is PoliteMail solving and how is that benefiting ...

"We love PoliteMail for our company of > 35,000"

What do you like best about PoliteMail? PoliteMail allows us to schedule email sends, gives us the ability to use our own templates, and gives us great analytics. What do you dislike about PoliteMail? The analytics can take several seconds to display when we toggle between different email sends. Recommendations to others considering PoliteMail: Get PoliteMail if you want metrics for each email sent to your organization. What problems is PoliteMail solving and how is that benefiting ...

"Metrics"

What do you like best about PoliteMail? The indepth metrics that PoliteMail provides is very insightful and helps us really evaluate what is working and what iisn't. What do you dislike about PoliteMail? The interface. Because it is Outlook based, everything takes a while to load. If there were some type of URL users could travel to things would go much better. What problems is PoliteMail solving and how is that benefiting you? Engagement. Are people understanding what we're sending out? ...

"Good program and great analytics"

What do you like best about PoliteMail? It's so great that it works inside the firewall of my organization What do you dislike about PoliteMail? The templates are not so great, but I think it's more Outlook than actual PoliteMail What problems is PoliteMail solving and how is that benefiting you? Just having that level of understanding about why people are engaging or not engaging with content is valuable

"Not as helpful as it should be."

What do you like best about PoliteMail? Smart attachments by far is the best feature. Because of the need to upload and/link to multiple documents in messaging it has helped to let our employees access the information they need without being inside our firewall. What do you dislike about PoliteMail? It may be a problem on our side. I have never ben able to send to the expanded distribution lists. This has limited the whole purpose of getting Polite mail in the first place, tracking ...

"Easy to use. Almost real time response"

What do you like best about PoliteMail? Getting the almost real time results. This allowed our communications team to tweak the next announcement. What do you dislike about PoliteMail? There were random times when there was a delay in notifying me that the post actually transmitted Recommendations to others considering PoliteMail: I think it is a good tool What problems is PoliteMail solving and how is that benefiting you? Our tech team and our communications team worked with and the ...

"Easy to use. Almost real time response"

What do you like best about PoliteMail? Getting the almost real time results. This allowed our communications team to tweak the next announcement. What do you dislike about PoliteMail? There were random times when there was a delay in notifying me that the post actually transmitted Recommendations to others considering PoliteMail: I think it is a good tool What problems is PoliteMail solving and how is that benefiting you? Our tech team and our communications team worked with and the ...

"Easy to use. Almost real time response"

What do you like best about PoliteMail? Getting the almost real time results. This allowed our communications team to tweak the next announcement. What do you dislike about PoliteMail? There were random times when there was a delay in notifying me that the post actually transmitted Recommendations to others considering PoliteMail: I think it is a good tool What problems is PoliteMail solving and how is that benefiting you? Our tech team and our communications team worked with and the ...

"PoliteMail has helped us think strategically and better improve our campaign and communication plans"

What do you like best about PoliteMail? PoliteMail has helped us think strategically and better improve our campaign and communication plans. We've made decisions on basis of what has worked. Parameters like attention rate, and split by devices read has helped definitely What do you dislike about PoliteMail? We'd like a feature that helps us recall comms in case somethign goes wrong. Currently there are no features for that. As an advocate for the tool at a service line level, it becomes ...

"Politemail has been wee recived by the business."

What do you like best about PoliteMail? Business loves the results/reports/information. What do you dislike about PoliteMail? Server/Client versions must remain equal. This makes upgrading very difficult. Old clients shold still function on Newer servers, albeit without feature updates. What problems is PoliteMail solving and how is that benefiting you? Keeping versions the same. Did have some issues with conflicting addins early on, but Politemail worked throught hem and altered their code ...