PoliteMail Reviews in April 2025: User Ratings, Pros & Cons

"Too many glitches"

What do you like best about PoliteMail? The best part of using PoliteMail has been the ease of sending communications from another mailbox address. The templates, once we got used to them, have been convenient and efficient for our team. The metrics have been valuable to gauge readership and relevance in our communications. What do you dislike about PoliteMail? There were countless technical issues with PoliteMail. One of the most recent being a miscommunication with our IT Team which led ...

"Several Outstanding issues with product"

What do you like best about PoliteMail? Easy to use Dan is a quality engineer and good to work with. He has helped us through several implementations and issues. What do you dislike about PoliteMail? Deadlock issues Unable to send issues Slow response on support tickets Inconsistent list expansion Inconsistent reporting metrics What problems is PoliteMail solving and how is that benefiting you? When it works, it helps track internal corporate email engagement.

"Good analytics, no Mac option, poor support and frequent issues"

What do you like best about PoliteMail? Detailed analytics and Outlook integration What do you dislike about PoliteMail? No Mac desktop option, frequent issues, problems with delayed sends, double sends, support isn't always responsive for ongoing issues What problems is PoliteMail solving and how is that benefiting you? Not trusting open rates lately (have drastically dropped for some users with no change in format, distribution list, timing, etc.)

"I use PoliteMail for Open and Read metrics on all of our internal communications."

What do you like best about PoliteMail? The data is super helpful! We use the open and read metrics to track the progress and areas that need improvement in our internal communications. We also use this data to present our success to our leadership team. What do you dislike about PoliteMail? There seems to be a decent amount of glitches that come up often. Recommendations to others considering PoliteMail: This tool is really great for multiple aspects of creating and sending effective and ...

"Great Product and Tool. Customer Service could be better"

What do you like best about PoliteMail? The Tool and software is great with metrics and works well with our large environment What do you dislike about PoliteMail? The customer service starting out was poor. We then voiced our concerns and we are getting slightly better customer service What problems is PoliteMail solving and how is that benefiting you? We have worked out all of the problems. We are also happy with the metrics

"PoliteMail is a great integrated solution for communications."

What do you like best about PoliteMail? Love the integration with Outlook. Outlook integration makes it easy for me to use our built-in distribution lists, creating a more seamless experience What do you dislike about PoliteMail? System is a little buggy and doesn't like mass emails being sent out. Many time the emails have been hung up in the servers. What problems is PoliteMail solving and how is that benefiting you? Ability to track when our internal and external audience is reading and ...

"PoliteMail works great for us!"

What do you like best about PoliteMail? The ability to schedule distributions to a variety of audiences What do you dislike about PoliteMail? The limitations around tailoring the text to a variety of audiences What problems is PoliteMail solving and how is that benefiting you? Saving numerous man-hours that would be spent drafting and sending manual emails

"Easy to use, insights are great, customer service can be hit and miss"

What do you like best about PoliteMail? Love how easy it is to use - no real training What do you dislike about PoliteMail? Support has ranged from amazing to quite slow. Recommendations to others considering PoliteMail: If you're looking for something quick and easy to use that won't add serious time or effort to your process, Politemail might just be for you. What problems is PoliteMail solving and how is that benefiting you? The ability to give feedback about the attention our messages ...

"great tool, but still have rooms for improvements"

What do you like best about PoliteMail? Customizable fields; tracking data; ability to use mailer to send email campaigns What do you dislike about PoliteMail? slow loading time when changing views; hard to pull comprehensive reports for individually tracked messages What problems is PoliteMail solving and how is that benefiting you? mass communication effort, data gathering from recipients, 1-to-many engagements

"Intuitive and easy to use"

What do you like best about PoliteMail? I like how you can input lists to send out emails and create templates. What do you dislike about PoliteMail? I don't like how it shuts down my outlook from time to time. What problems is PoliteMail solving and how is that benefiting you? Sending out massive emails to our company.