PointClickCare Reviews in April 2025: User Ratings, Pros & Cons

Review

What do you like best? Easy to use and I was able to teach myself to use What do you dislike? Nothing. Did not have training but it's user friendly What problems are you solving with the product? What benefits have you realized? Documentation is easy and organized

Director

What do you like best? Easy platform for staff to use on a daily basis. What do you dislike? The cost is very high. And a little higher than the mean in the industry. What problems are you solving with the product? What benefits have you realized? Staff efficiency

New software, just getting started

What do you like best? Each area of the campus has it's own dashboard. What do you dislike? There is issues with the waiting list and previous outpatients which makes using the waiting list confusion. What problems are you solving with the product? What benefits have you realized? Previously we were using a different CRM, accounting, and clinical programs. Now we're all under one program which has increased efficiency in the business off.

Loves it !

What do you like best? I love the functionality and being able to schedule easier What do you dislike? It’s hard to get through to customer service some times What problems are you solving with the product? What benefits have you realized? Scheduling and management

Little issues so far

What do you like best? It’s well organized, easy to use, has different kinds of accessibility for management, nurses, CNAs, etc What do you dislike? Other than crashing a few times, I’ve had no issue. What problems are you solving with the product? What benefits have you realized? Provides an excellent electronic health records system for our building.

PCC review

What do you like best? pretty intuitive, easy to navigate. It has quick access bars and does not require multiple windows to open like some EHRs. I also like that it is easy to review the individual patients easily and break down by unit or name. What do you dislike? varies significantly between companies and buildings. It would be nice to be able to isolate the specific MDS I need to do without having to see the individual sections on my screen. Additionally, I would like to be able ...

PCC Experience

What do you like best? It can gather and organized PHI as you meed it to. Minimize errors in PHI by personalizing each file with patient photo. They system is as good as the company internal structure. Meaning, it depends on us to correctly update the system . What do you dislike? Errors can not be removed. Again, the company updates can really influence the system What problems are you solving with the product? What benefits have you realized? It facilitates audits, discharges ...

Easy to use

What do you like best? Easy to use and organized in a makes sense kind of way. PCC was easy to learn and use right away What do you dislike? Sometimes it can be glitchy when I am trying to pull up certain reports What problems are you solving with the product? What benefits have you realized? The use of the program across all departments

Great Software

What do you like best? The software is an asset to the Healthcare industry. User friendly and effective EHR What do you dislike? All systems have their drawbacks, when learning a new system it is good to practice What problems are you solving with the product? What benefits have you realized? All information kept electronically and in one place

User friendly EHR platform

What do you like best? Ease of navigation, and company name lives by its name. It's literally point, click and take care of you and your residents. What do you dislike? The provided mobile apps are separate and should be all in one centralized application. Recommendations to others considering the product: When implementing PCC, start with the financial side first before proceeding to the clinical side. In that way, financials are already setup before you even start with the ...