Podium

Simple and convenient

PROS & CONS What are the best aspects of this product? It allows us to send customized review templates to our clients so that they can easily leave reviews with just a click of a button. It's super easy to use so even our elderly clients can use it without trouble. It's time-saving for our offices, too. What aspects are problematic or could work better? I wish they would be more affordable. I also hope they would add an appointment scheduler. What specific problems in your ...

Podium changed the way we interact with patients!

What do you like best? We are able to respond and interact with patients right away. We are notified as soon as someone send us a question and in return, they always come to our clinic! What do you dislike? Nothing, love the easy layout. User friendly and always offering more ways to keep your patients or customers in the known. What problems are you solving with the product? What benefits have you realized? None. Very helpful if anything comes up and walks you through ...

Podium Review

What do you like best? I like the Podium reporting, appointment, and videochat features. What do you dislike? Sometimes reporting lags a little bit, but usually updates by the following day. Recommendations to others considering the product: They have many integrations with other platforms to make the user and customer experience easy. What problems are you solving with the product? What benefits have you realized? Communicating with customers,

Podium review

What do you like best? It has really helped our hospital's positive reviews! What do you dislike? It bumps up our Google reviews, but now we don't get much feedback on Yelp or Facebook. What problems are you solving with the product? What benefits have you realized? We used to get a lot of negative reviews because sadly, most people are more apt to complain vs. praise. With Podium reminding them, and making it super easy and top of mind, the happy people are speaking up!

LOVE LOVE LOVE Podium!!

What do you like best? The mobile app is amazing. I love the convenience of being able to text my customers since they seem to be more willing to communicate in this format rather than calling or emailing. What do you dislike? There is really nothing I dislike about this format. What problems are you solving with the product? What benefits have you realized? Communicating with patients!! They seem to reply more quickly in the texting format then emails or phone calls. No ...

Super User Friendly

What do you like best? I love how easy and user friendly the platform is. We have multiple departments so the feature of being able to assign and organize chats is perfect for us. What do you dislike? There's really not anything I can think of, at least at the moment. What problems are you solving with the product? What benefits have you realized? We utilize rescheduling appointments, and sending out review invitations. There are many other things we do, however that is ...

Amazing ROI

What do you like best? We've seen our leads explode, super easy response via the app or desktop, and the customer service is nothing short of amazing. What do you dislike? The app can be "glitchy" at times on mobile, but if seems to revolve around software updates. What problems are you solving with the product? What benefits have you realized? Overall response rate to clients is way up

Very simple and effective

What do you like best? This platform makes it easy for customers to leave reviews. What do you dislike? The reviews seem to come in spurts and sputters. What problems are you solving with the product? What benefits have you realized? Our Google reviews have increased quite a lot.

Podium opened up an all new world of opportunities to do business!

What do you like best? Podium makes it easy to communicate 1-on-1 with my customers! It is great to have them all at the tips of my fingers! What do you dislike? The least helpful thing about this platform is the shear amount of notifications that can come through. It can make it feel overwhelming at time. The question is, "Is that really a bad thing?" What problems are you solving with the product? What benefits have you realized? The truth is that sometimes leads go ...

LOVE LOVE LOVE PODIUM

What do you like best? The multiple features between in office and patient communication. What do you dislike? It has had a recent delay and lag in the software. Recommendations to others considering the product: Go all in!!! It has a lot of features What problems are you solving with the product? What benefits have you realized? We are continuing communication during COVID and minimizing contact.