Podium Reviews in February 2025: User Ratings, Pros & Cons

Highly functional, interesting

PROS & CONS What are the best aspects of this product? Managing customer service activities is easier with Podium. I love the messaging feature. It's so fun with the emojis and all. What aspects are problematic or could work better? I hope they could add GIFs soon to make messaging more interesting. What specific problems in your company were solved by this product? We can now connect with our customers in different ways by just using a single platform. Are you a current user ...

Simple and convenient

PROS & CONS What are the best aspects of this product? It allows us to send customized review templates to our clients so that they can easily leave reviews with just a click of a button. It's super easy to use so even our elderly clients can use it without trouble. It's time-saving for our offices, too. What aspects are problematic or could work better? I wish they would be more affordable. I also hope they would add an appointment scheduler. What specific problems in your ...

Podium changed the way we interact with patients!

What do you like best? We are able to respond and interact with patients right away. We are notified as soon as someone send us a question and in return, they always come to our clinic! What do you dislike? Nothing, love the easy layout. User friendly and always offering more ways to keep your patients or customers in the known. What problems are you solving with the product? What benefits have you realized? None. Very helpful if anything comes up and walks you through ...

More personalized experience for our customers

PROS & CONS What are the best aspects of this product? This user-friendly and accessible app allows users to 1) track customer service progress through reviews and conversations, 2) communicate through text, and not only through phone calls, 3) assign conversations to other users/staff when you're not available What aspects are problematic or could work better? Being available to receive customer inquiries and concerns 24/7 is a bit taxing though. I wish there was a way to ...

Podium Review

What do you like best? I like the Podium reporting, appointment, and videochat features. What do you dislike? Sometimes reporting lags a little bit, but usually updates by the following day. Recommendations to others considering the product: They have many integrations with other platforms to make the user and customer experience easy. What problems are you solving with the product? What benefits have you realized? Communicating with customers,

Podium review

What do you like best? It has really helped our hospital's positive reviews! What do you dislike? It bumps up our Google reviews, but now we don't get much feedback on Yelp or Facebook. What problems are you solving with the product? What benefits have you realized? We used to get a lot of negative reviews because sadly, most people are more apt to complain vs. praise. With Podium reminding them, and making it super easy and top of mind, the happy people are speaking up!

Great program to enhance communications with customers

What do you like best? Podium allows us to keep all text messages centralized, easily pass conversations between staff, keep a historical record of text attempts, and easily send requests for customers to complete online reviews. What do you dislike? We wish there were more permissions settings that would allow us to restrict users from certain conversations. What problems are you solving with the product? What benefits have you realized? Previously we struggled with ...

Fantastic Platform for Responding to Client's Needs and Feedback

What do you like best? Podium made it easy to keep track of reviews that came in online for my client, so that any issues could be sorted quickly and glowing reviews could be acknowledged to build stronger bonds and relationships. What do you dislike? I didn't experience any issues with Podium while using it. Recommendations to others considering the product: If you want to streamline communication with clients and customers, Podium is the perfect tool to coordinate ...

LOVE LOVE LOVE Podium!!

What do you like best? The mobile app is amazing. I love the convenience of being able to text my customers since they seem to be more willing to communicate in this format rather than calling or emailing. What do you dislike? There is really nothing I dislike about this format. What problems are you solving with the product? What benefits have you realized? Communicating with patients!! They seem to reply more quickly in the texting format then emails or phone calls. No ...

Super User Friendly

What do you like best? I love how easy and user friendly the platform is. We have multiple departments so the feature of being able to assign and organize chats is perfect for us. What do you dislike? There's really not anything I can think of, at least at the moment. What problems are you solving with the product? What benefits have you realized? We utilize rescheduling appointments, and sending out review invitations. There are many other things we do, however that is ...