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8.2

Spot Score

Plumsail HelpDesk - Help Desk Software

Plumsail HelpDesk Reviews in February 2025: User Ratings, Pros & Cons

Streamline customer support with ease.

4.9

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Plumsail HelpDesk Reviews & Ratings

4.9

Excellent

Based on 5 ratings & 20 reviews

Rating Distribution

Excellent

(18)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 11-20 out of 20

SJ

Sarah J

12/23/20

5 out of 5

"Great for assigning and keeping track work"

What do you like best about Plumsail HelpDesk? I like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.

SJ

Sarah J

12/23/20

5 out of 5

"Great for assigning and keeping track work"

What do you like best about Plumsail HelpDesk? I like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.

AU

Anonymous User

09/19/20

4.5 out of 5

"Really solid HelpDesk platform"

What do you like best about Plumsail HelpDesk? Ease of setup and integration; plugs right into SharePoint with minimal time to get up and running What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

09/19/20

4.5 out of 5

"Really solid HelpDesk platform"

What do you like best about Plumsail HelpDesk? Ease of setup and integration; plugs right into SharePoint with minimal time to get up and running What do you dislike about Plumsail HelpDesk?

SJ

Sarah J

04/14/20

5 out of 5

"Easy to track tasks"

What do you like best about Plumsail HelpDesk? Task management. Can create and assign tickets. Easily traceable tickets through tags, priority and due date. What do you dislike about Plumsail HelpDesk?

SJ

Sarah J

04/14/20

5 out of 5

"Easy to track tasks"

What do you like best about Plumsail HelpDesk? Task management. Can create and assign tickets. Easily traceable tickets through tags, priority and due date. What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

06/15/18

5 out of 5

"Plumsail Helpdesk"

What do you like best about Plumsail HelpDesk? I like that it makes it easy for people to tell IT that there are problems. What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

06/15/18

5 out of 5

"Plumsail Helpdesk"

What do you like best about Plumsail HelpDesk? I like that it makes it easy for people to tell IT that there are problems. What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

06/12/18

5 out of 5

"Plumsail HelpDesk really can help you"

What do you like best about Plumsail HelpDesk? Easy to use and to configure. Ready to use in minutes. Fast to learn and to teach. It works as we expected What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

06/12/18

5 out of 5

"Plumsail HelpDesk really can help you"

What do you like best about Plumsail HelpDesk? Easy to use and to configure. Ready to use in minutes. Fast to learn and to teach. It works as we expected What do you dislike about Plumsail HelpDesk?