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Plumsail HelpDesk - Help Desk Software

Plumsail HelpDesk Reviews in February 2025: User Ratings, Pros & Cons

Streamline customer support with ease.

4.9

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Plumsail HelpDesk Reviews & Ratings

4.9

Excellent

Based on 5 ratings & 20 reviews

Rating Distribution

Excellent

(18)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 20

AU

Anonymous User

07/26/23

4 out of 5

"Extremely helpful tool to manage SharePoint tickets."

What do you like best about Plumsail HelpDesk? We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in implementing the tool. since then we haven't really felt the requirement for another ticketing tool.

AU

Anonymous User

07/26/23

4 out of 5

"Extremely helpful tool to manage SharePoint tickets."

What do you like best about Plumsail HelpDesk? We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in implementing the tool. since then we haven't really felt the requirement for another ticketing tool.

AU

Anonymous User

07/19/23

5 out of 5

"Agent productivity improved and resolution TAT achieved"

What do you like best about Plumsail HelpDesk? The amazing communication and reminder system to track each abd every service and issue tickets What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

07/19/23

4.5 out of 5

"Best automated helpdesk for growing organisations"

What do you like best about Plumsail HelpDesk? The analytics module help to get insights out of data and make improvements in the process. Agents chat support tool is smooth.

AU

Anonymous User

07/19/23

5 out of 5

"Agent productivity improved and resolution TAT achieved"

What do you like best about Plumsail HelpDesk? The amazing communication and reminder system to track each abd every service and issue tickets What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

07/19/23

4.5 out of 5

"Best automated helpdesk for growing organisations"

What do you like best about Plumsail HelpDesk? The analytics module help to get insights out of data and make improvements in the process. Agents chat support tool is smooth.

MB

Marco B

03/23/23

4.5 out of 5

"Very good value for the price"

What do you like best about Plumsail HelpDesk? Very good integration with sharepoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very good and friendly support team

MB

Marco B

03/23/23

4.5 out of 5

"Very good value for the price"

What do you like best about Plumsail HelpDesk? Very good integration with sharepoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very good and friendly support team

AU

Anonymous User

08/26/21

4.5 out of 5

"Plumsail review"

What do you like best about Plumsail HelpDesk? Easy to setup, we can trace tickets easily also tag the tickets based on the priority What do you dislike about Plumsail HelpDesk?

AU

Anonymous User

08/26/21

4.5 out of 5

"Plumsail review"

What do you like best about Plumsail HelpDesk? Easy to setup, we can trace tickets easily also tag the tickets based on the priority What do you dislike about Plumsail HelpDesk?