Plivo Reviews in April 2025: User Ratings, Pros & Cons

Using Plivo for 4 years

What do you like best? Support is great. System is pretty stable for the last 1-2 years What do you dislike? Feature set is limited. We feel that Plivo is behind compare to Twilio and Voximplant. For example speech recognition is not supported ((( What problems are you solving with the product? What benefits have you realized? Plivo is a core platform, for our operations

Extremely helpful & friendly

What do you like best? Plivo reps are very helpful and are great at following up! For instance, when we had a number port out without being notified, they did tons of research and found out what day and time, so we were able to go back to the client with the information. The client was happy and so were we! What do you dislike? I don't like that if we don't respond we get another email letting us know. If we don't respond it is because the problem has been resolved. We do not want to ...

Best Virtual Phone Service & API for Startups, B2Cs & B2Bs

What do you like best? I love the PHLO Visual Routing & Automation Dashboard. It's straight forward and works flawlessly. I could easily have all my incoming voice calls and outgoing sms re-routed to my current mobile line, instead of buying a second sim-card, even though some Android-based phones have 2 sim card slots, most smartphone don't always come with this feature. On another hand, the API is one of the most documented I've ever read. Compared to Telzio, our previous virtual ...

Good support and comprehensive documentation.

What do you like best? Very powerful internal console system. Good and responsive technical support. Quite a lot of programming languages supporting the integration. Approval process is simple and clear how to complete. What do you dislike? A little bit high price for countries outside US. What problems are you solving with the product? What benefits have you realized? Integrate SMS gateway.

Developer friendly Integration, Great support in any ticket raised

What do you like best? Best I like the support when the ticket is raised and the support was awesome also the ease of integration to which developer can integrate plivo it was very quick on server-side as well as SDK integration on client What do you dislike? I say room for space in the documentation part and also some of my clients want a discount on the heavy volumes they use Recommendations to others considering the product: it will provide the fastest integration with API's ...

Plivo Is My Go-To Voice / Messaging Platform

What do you like best? Plivo is amazing easy to setup and use. Additionally, the value for what you get is unparalleled compared to my experience with other platforms. What do you dislike? I would like to see a better phone number search feature. Searching by a vanity name or last 4 digits would be helpful. Recommendations to others considering the product: I was amazed at how easy it was to grab phone numbers and the value associated with their SMS plans. Make sure you compare ...

Amazing Customer Service

What do you like best? My company is a reseller of Plivo's and I have had nothing but positive experiences with Plivo's team and customer service. They are extremely thorough and responsive and only close correspondence when our questions are completely resolved. What do you dislike? I have yet to come across an element of Plivo's business that I dislike. What problems are you solving with the product? What benefits have you realized? Our relationship with Plivo has proven to be ...

easy api, cheap sms pricing, just works

What do you like best? Was very easy to work with the api. The sms pricing is still from the cheapest in the industry. (the cheapest for toll free sms). Any issue we got answers fast thru the online support tickets. What do you dislike? That to enable SMS for toll free number you need to open a ticket and wait. (Thanksgiving weekend it took 3 days to get it enabled). What problems are you solving with the product? What benefits have you realized? Mass SMS notifications for schools.

Robust, Reliable and Easy To Use

What do you like best? Great prices, features and technical support team. What do you dislike? There is nothing that we dislike at the present time. What problems are you solving with the product? What benefits have you realized? We used Plivo to programmatically send and receive text messages to allow users to interact with our "Security Expert" Building access control and security system.

Plivo - Robust SMS and Voice API

What do you like best? Plivo API is enriched with inbuilt methods using these we are easily able to implement the text and voice call feature in our applications. As we need to call the inbuilt methods instead of writing custom code. API integration and deployment is very smooth and it works efficiently on cross platforms. API configuration is easy and we can customize the same department wise. Media - During voice call HD media quality is nice. Security - It's pretty much ...