Plivo Reviews in April 2025: User Ratings, Pros & Cons

Solid Voice & Messaging Platform with a Revamped UI

What do you like best? Plivo is simple to use and competitively priced. The few fractions of a cent you save vs a platform like Twilio do add up, and I needed to spend the least I could. They have multiple SDKs which makes getting started pretty easy What do you dislike? It's hard to not compare Plivo to Twilio. Twilio has world-class API documentation, not just in the SMS industry, but in the SaaS industry as a whole. When I started using Plivo, the docs had much to be desired, ...

Greatly satisfied with Plivo products and services

What do you like best? VOIP features with SIP Trunking using Zentrunk. What do you dislike? None at this time as most of my needs are met. What problems are you solving with the product? What benefits have you realized? Call center communication requirements.

Very useful in our marketing effort

What do you like best? Very easy to use and the customer service was exceptional, answering my questions in a timely manner. This is a very cost effective tool to connect with our customers. What do you dislike? No dislikes, the tools I use are just what I needed, i did compare with other similar tools and Plivo stand out. What problems are you solving with the product? What benefits have you realized? We needed an effective way to manage giveaways at different events, ...

Does what I need

What do you like best? Pay as you go options work well. The API documentation was well defined, and even though I didn't work with the official SDK, I still managed to get the integration to work without too much difficulty. What do you dislike? Service uptime can be a little spotty. Mostly it hasn't affected me What problems are you solving with the product? What benefits have you realized? I'm sending a 2-factor code to a mobile phone

Great customer service, better product

What do you like best? The price is great, and the features I need work great. What do you dislike? The API can be a bit of a pain. It's gotten better, but I still run into issues at times, What problems are you solving with the product? What benefits have you realized? It's brought the costs down for customer-facing automation and is a much simpler and well-liked interface than what we had previously.

5 Years of Great Service - Plivo continues to perform for our visitor management system!

What do you like best? We have been using the Plivo API for the last 5 years to integrate with out Visitor Management System and send SMS alerts over to the residents in a gated community. We've had very minor issues over the years and reliability has been really enterprise grade! Any time that we needed support, it's very easy to contact an agent. API documentation is also really good...code samples are on par... good stuff! What do you dislike? I don't really know of a big ...

Esay to implement and affordable cost

What do you like best? They have lot of solutions to use, great coverage, great api and a clear invoicing. What do you dislike? Nothing at this time. I have a found all of my needs covered so far. What problems are you solving with the product? What benefits have you realized? Clients phone number validation.

Plivo has helped keep our customers informed and help us innovate

What do you like best? We found the platform to be the most turn-key, yet easily customizable across the competition. We needed a platform that let our customers get the information they needed, which changes from minute to minute, while freeing up our staff. We were able to spin up custom applications that allowed us to do just that. Customers can call in, get their custom-tailored information, or text in for the same data. We can also send outbound texts. It's all done through one ...

Great product for sending SMS programatically

What do you like best? As a developer I found that it was very simple to send SMS messages via code in just about any language. I have used Plivo in C#, C++, C, and the Linux command line. I have never had a failure to send and get great feedback from the service when a message is sent. What do you dislike? There is nothing that I dislike about the service. Everything works great. What problems are you solving with the product? What benefits have you realized? I use Plivo to ...

It will get the job done

What do you like best? Plivo was easy to get set up, and was competitive in the pricing. We used Plivo over Twilio, which was a very similar SMS service that we needed. What do you dislike? We didn't like the monthly required payment for owning a phone number. For months we had activity on the service and it would be slowly draining the funds. That being said, the amount is not significantly high so it can still be worth it for you! Recommendations to others considering the ...