Plivo Reviews in April 2025: User Ratings, Pros & Cons

Great support and a very easy to use SMS API

We use Plivo's SMS API for notifications to our customers, so it's important that these messages get to our users in time. We were using another vendor earlier who is much larger (T#*!!*o), but moved over with all our traffic as they clearly have much better support and a simpler API. It was easy to migrate and whenever we have had any delays with delivery the team has been pretty responsive.I would certainly recommend them to others.

Better than most, but room to improve

What do you like best? Worldwide coverage. Easy to use platform. Fast support response. What do you dislike? Texts are priced well but the monthly fee is expensive. The new update has made it more complicated. Recommendations to others considering the product: They are very good but they need improvement as they also charge a monthly fee even though you are charged for texts. What problems are you solving with the product? What benefits have you realized? ...

Powerful, well-supported and versatile platform API for integration into all modern comms networks.

What do you like best? Versatile, well documented API available in all major languages enabled me to develop my own product, fully web integrated, limited only by my own vision of the possible. A solid foundation for the high call quality, fast and reasonably priced communications service we provide. Very knowledgeable and helpful technical support, even for a non-premium account, with prompt and focused answers - no trawling through a maze of AI generated FAQ possibilities before ...

I.Me.Mine Digital

What do you like best? Customer service is very responsive and helpful. What do you dislike? Plivo charges rental fee for the short code approval which doesn't make sense as we don't get to use them. What problems are you solving with the product? What benefits have you realized? We are able to communicate/reach people who don't check emails.

New Start-Up Phone System Success with Plivo and 3CX

What do you like best? The Zentrunk service is easy to setup and the Plivo UI is far superior to any other SIP provider I experimented with when integrating with my hosted 3CX phone system. What do you dislike? So far, I have not found anything to dislike about the Plivo Zentrunk SIP Service. Recommendations to others considering the product: If you are a new startup looking for a SIP Trunk service that delivers and does not hurt your bottom line, use Plivo Zentrunk with the ...

A flawless experience so far

What do you like best? Very easy to set up and to use. SMS get delivered perfectly. What do you dislike? Outbound messages outside USA and Canada are very expensive. What problems are you solving with the product? What benefits have you realized? We run online coding classes and we send class reminders to students as well as other alerts.

Works great and cheaper than most competitors

What do you like best? It works quite well for small to mid-size applications and is cheaper than most competitors. What do you dislike? Sometimes SMS messages don't go through. They are marked as delivered but the recipient does not receive them. Had to "whitelist" the recipients number to get it to work. What problems are you solving with the product? What benefits have you realized? Using Plivo to send out load information and dispatch messages in the trucking industry.

Easy to Integrate with

What do you like best? Ease of integration, straight forward costing model What do you dislike? Can't think of anything that we disliked Recommendations to others considering the product: Texting helped us increase the ability for us to connect with our customers as in today's world, everyone in constantly on their phone. What problems are you solving with the product? What benefits have you realized? We added another medium to client outreach and have experienced an ...

TD Review of Plivo

What do you like best? They are really responsive to support questions, and usually can pinpoint where my problem is even if the issues we face are a different provider. The logging and ability to trace issue is very good. What do you dislike? I would love to get 6 minute billing on the full platform. Currently we only use the SIP In/Out for the media handling Plivo provides, but since starting outbound dialing and needing 6 second billing to make that affordable for clients, it is ...

Great system for sending SMS

What do you like best? I have enrolled as backup system but due to easiness of integration and support this is now our primary system for sending SMS. What do you dislike? Its almost 3 months we are using it. As of now none. What problems are you solving with the product? What benefits have you realized? We are sending SMS to our customer to notify about their order and transaction. Toll free number allocation for transactional email and higher sending limit help us to ...