Planhat Reviews in May 2025: User Ratings, Pros & Cons

"All in one place !"

What do you like best about Planhat? Its 360° vision helps to provide a high level of insights by identifying risks and opportunities and getting a unified view of our customers all in one place.

"Excellent tool for Customer Success Management!"

What do you like best about Planhat? Planhat can be modified to suit my CS team's needs, it can automize everyday work and it has given us important insights about our clients. The customers' portals is also a very interesting and useful tool for my company.

"Probably the best success software out there"

What do you like best about Planhat? There's a real depth of features here that appeals both to stakeholders and success managers. You can get work done in Planhat as well as do top level measurements of success. I think there is a great focus on both. There is a nice ease of use here which is not easy to accomplish when your software is so feature rich. In many cases companies have very confusing interfaces with the more features they have.

"PlanhatPlanhat a powerful tool for customer management"

What do you like best about Planhat? - Planhat is an excellent tool; using playbooks, you can define activities according to the life cycle phase of a business.

"Useful and powerfull tool to keep everything up to dateIts and have full control of a CS portfolio."

What do you like best about Planhat? I love the ovwerview and control Planhat gives us of our customer portfolio. It allows us to know all about ours customers. Easy to use / User Friendly UI and customisable according to our needs, even integrating our own product. Planhat is also a fantastic tool for managing customers , having all our customer data in 1 place . The user interafce is incredibly easy to understand and the team are great to work with. Highly recommend.

"Planhat"

What do you like best about Planhat? Planhat is very helpful in allowing our organisation to visualise its relationships with customers and generate targeted approaches to resolving areas of weakness and building further in places of strength.

"Great, flexible platform. Laura has been amazing and patient in helping us set-up."

What do you like best about Planhat? The flexibility of making things work for us What do you dislike about Planhat?

"Extensive dataplatform for Customer Success teams"

What do you like best about Planhat? Planhat is a very flexible data-driven platform and is capable to dissect and combine your own data to provide new insights. You have total freedom when it comes to segmentation & dashboarding of your data. Things get really interesting when you discover the bubble room and metrics..

"Great tool to track all CSM activities"

What do you like best about Planhat? The dashboards tho have a summary with all the customers and the date of our last meeting, the dates of their renewal is very useful to know where to start prioritizing

"User friendly tool with great support"

What do you like best about Planhat? Planhat provides some structure which is great for those companies just adopting a CSM tool, but also advanced features that allow you to do things a bit more sophisticated for those who have specific needs. The support has been fantastic, and I feel our organization can mature our practice with this tool.