Pilot Reviews in March 2025: User Ratings, Pros & Cons

My husband and I went to a pilot store…

My husband and I went to a pilot store number 312 and a sweet girl her name is Anna Carroll helped us and it wasn't our first time there the girl is always polite with a smile I hope she will be manager one day she will make a good one

Good service for SMBs and startups

Describe the project or task the provider helped with: We subscribed to Pilot in the Fall of 2019 to manage our bookkeeping. We are a bootstrapped startup and our bookkeeping is fairly straightforward. We needed help with balancing the books every month. What do you like best? The integration with other software that we regularly use (Zenefits, Quickbooks, Veem, Invoiced.com). The books are always on time and they flag expenses or entries that are not clear. What do you ...

Average service, increased price 300% with short notice

Describe the project or task the provider helped with: We subscribed to Pilot in the Fall of 2019 to manage our bookkeeping. We are a bootstrapped startup and our bookkeeping is fairly straightforward. What do you like best? The integration with other software that we regularly use (Zenefits, Quickbooks, Veem, Invoiced.com). What do you dislike? They increased our monthly fee by 300% with a 30-day notice. I have never experienced something like this before. They have ...

Cerisse is thorough, patient, and extremely helpful!

Describe the project or task the provider helped with: Bookkeeping — I used to do it myself (kind of) but it felt like such a time sink to do something so repetitive when I have so many other things on my mind. We are also currently onboarding them for tax. What do you like best? Customer service. I used to have an accountant who made me feel like I was wasting his time. From Ryan who explained and sold the services to us to Cerisse who is a gem — she is incredibly patient both ...

Super shady pricing

Describe the project or task the provider helped with: We were talking to their sales team to see what plan to go for and they kept on changing our prices. They mentioned they would give us a discount and in the end we figured out it was a discount they offered anyone with our bank (so completely intransparent). They knew from the beginning that our company had a subsidiary and they decided to last minute to add a $100/mon subsidiary charge even though this was never mentioned ...

Awesome

Describe the project or task the provider helped with: Pilot automates my bookkeping What do you like best? Pilot is the right amount of human plus the right amount of computer. So effortless. What do you dislike? Not super-prepared for inventory tracking or other physical product stuff. What problems are you solving with the provider? What benefits have you realized? It lets me focus on the stuff that really matters for my business.

Awesome

Describe the project or task the provider helped with: Pilot automates my bookkeping What do you like best? Pilot is the right amount of human plus the right amount of computer. So effortless. What do you dislike? Not super-prepared for inventory tracking or other physical product stuff. What problems are you solving with the provider? What benefits have you realized? It lets me focus on the stuff that really matters for my business.

Easiest bookkeeping service

What do you like best? Love that they're always working on everything in the background & have status updates ready for us whenever needed. The structure of having an account manager specifically for our books is very helpful. What do you dislike? Nothing - Pricing structure is great, service is great. Recommendations to others considering the product If you want a simple way to not have to worry about your books, Pilot is probably the best service for you - especially if you're a ...

Quality Book Keeping Without Being Trapped - No Brainer

Describe the project or task the provider helped with: Pilot has been great at stepping in and taking over and organizing my companies books in Quickbooks. A real person organizes and updates me every month. If they have any questions we are able to resolve them in a simple email. What do you like best? I really love how Pilot uses QuickBooks because that is what I was already using. Unlike other companies (like Bench) that require you to use their custom software so you can never ...

Quality Book Keeping Without Being Trapped - No Brainer

What do you like best? I really love how Pilot uses QuickBooks because that is what I was already using. Unlike other companies (like Bench that require you to use their custom software so you can never leave. I like how they focus on getting the service right so I want to stay instead of getting me on their software where it would be very painful to leave. Also the team is very responsive through email. What do you dislike? No real big complaints they are super responsive. ...