Pilot Reviews in January 2025: User Ratings, Pros & Cons

Simple and efficient bookkeeping

Our experience with Pilot has been efficient and seamless. I am happy with how responsive they are. Whenever I post questions in our Pilot portal, I hear back quickly, typically within one day. As a finance/accounting professional at a fast-growing startup, it's great to be able to delegate tasks and manual responsibilities (like categorizing expenses and reconciling bank accounts) to Pilot. I like using their platform because the software is easy to use and makes it easy for me to provide ...

"Outstanding Service and Team"

What do you like best about Pilot? - Great software solution to work through taxes and monthly bookkeeping - Clear onboarding structure and implementation/integration with other tools - Quick turnaround times from customer service and accountants - High competence across a wide area of knowledge due to a lot of experts inhouse - Transparent cost- and service scheme What do you dislike about Pilot? - The fact that accounting and bookkeeping is still handled by separate reps -- I think it's a ...

"Great Customer Experience for time and resource strapped startups"

What do you like best about Pilot? Pilot has helped us cut down on our close times and make it more efficient from start to finish. They make it easy to use and try to build a good, repeatable process into their system. What do you dislike about Pilot? Nothing, Pilot has been great for us as an organization What problems is Pilot solving and how is that benefiting you? Pilot has been a massive help in handling the bookeeping and accounting function for our org. Our Senior Account Manager, ...

"Pilot is a great partner for your accounting and finance needs"

What do you like best about Pilot? Knowledge, response time and ability to always help. What do you dislike about Pilot? I do not think there is anything I dislike. What problems is Pilot solving and how is that benefiting you? Pilot is doing our accounting and helping us with financial best practices and tax filing.

"Pilot is a must for resource/time-strapped startups"

What do you like best about Pilot? Their customer service has been fantastic! What do you dislike about Pilot? Nothing! It's been a seamless experience since we've worked with them. Recommendations to others considering Pilot: Make sure to provide responses when asked to so you can get your books in time! What problems is Pilot solving and how is that benefiting you? Pilot has helped us save time preparing our books, taxes, and all things financial, and has prevented headache trying to ...

"Pilot - An Extension of our Team"

What do you like best about Pilot? Pilot is there when you need them for support and behind the scenes when there isn't a pressing issue or question. What do you dislike about Pilot? There are virtually no downsides to Pilot. They are an incredible extension of our lean team that enables us to make informed decisions regularly while being prepared to review financials with investors and advisors. Recommendations to others considering Pilot: A strong set of financial is paramount to make ...

"Pilot's the best for non-US founders!"

What do you like best about Pilot? Platform makes it easy to classify information. Imagine a product created for non-finance people, but organizes things as if you were an expert. I highly recommend this. What do you dislike about Pilot? I'd like to think it's a bit expensive, but that's the price of compliance. It would've been more costly to not do things properly. What problems is Pilot solving and how is that benefiting you? It's really difficult to work on finance problems. While it's ...

"Pilot is fantastic. Top-notch bookkeepers for complex businesses!"

What do you like best about Pilot? Very responsive, professional, friendly personnel. Also their technology and presentation of financials is superb. What do you dislike about Pilot? No downsides. Everything went very smoothly from A to Z. What problems is Pilot solving and how is that benefiting you? They do our bookkeeping and they're great at it!

"Very responsive team, easy-to-use product"

What do you like best about Pilot? They are super responsive and kind! We work with India Mc... and she's great. Also, the user interface of their website is super easy to understand and use. I would highly recommend. What do you dislike about Pilot? The categorization stuff. I don't know how to best categorize things, like "Google Domains". Is that branding, or software expenses? Would like to see that improved. What problems is Pilot solving and how is that benefiting you? They do all of ...

"Pilot solves accounting easily and quickly"

What do you like best about Pilot? They provide us with accurate books in a timely and relatively inexpensive manner. What do you dislike about Pilot? I only get each month's results at the end of the next month. What problems is Pilot solving and how is that benefiting you? Ensuring our accounting is complete and accurate. They are much better at accounting than I am.