Phorest Salon Software Reviews in March 2025: User Ratings, Pros & Cons

Excellent

What do you like best? Customer service , always willing to resolve problems in a a timely matter.very open to our opens and problems. Willing to help owners or front desk in walking thru what is needed to get what we need or what we are doing wrong . They knowledge of thier software is without a doubt is superior to any other software employees! What do you dislike? Online booking salons can’t customize to your bussiness . Have to go with what they have . I pay for it can’t use ...

User Friendly! All salon needs covered.

What do you like best? Phorest is very easy to navigate. They have thought of everything from integrating social media and google reviews to appointment reminders and online booking. The support if needed is quick and very friendly, no waiting on hold forever. The support team takes suggestions for features to be improved or added. The initial training was very thorough without being overwhelming. I love the app they created for my salon and everything links together and works great! I ...

Perfect software

What do you like best? I love that I can utilize booking, employee management and inventory in one software. Phorest customer support team is great and the marketing features have really launched my business. What do you dislike? There isn’t anything I dislike about this software What problems are you solving with the product? What benefits have you realized? Marketing has been a big one for us. Response from Christopher Brennan of Phorest Salon Software edit ...

Software experience

What do you like best? Consistency in performance. Customer service , for most departments. Added features, txt messages, branded app, ease of use What do you dislike? There can be a communication gap between the U.K. and USA. Would have been great if the clients birthdays could be entered easily in our format and if that info would have imported! Now we don’t have any of our existing clients birthdays.. A bit more information and response about the branded app- I don’t feel ...

Phorest, by comparison, is beyond amazing!

What do you like best? The customer service and helpfulness is great. The fact that it works and is so user friendly. We came from Booker and nothing ever worked and no one could ever help us. The difference is astounding. The marketing solutions are incredible too. Online booking is so much easier for our clients. You can see the reports on the app. It just does everything its supposed to do What do you dislike? I don't like that there is no place to store clients card information. ...

Owner

What do you like best? Everything it’s great with my clients we all Love it. And the support group are ophenomenal. What do you dislike? Nothing I can think of they truly helpful and they encourage me to do more. Recommendations to others considering the product: It’s good for us even though we’re not using it to the pot What problems are you solving with the product? What benefits have you realized? Client history service and data

Fantastic Salon Software!

What do you like best? Client reconnect Filtering emails to certain clients Client product history What do you dislike? I wish the create your email section had more options. The preset email templates are fine, just wanting to make my own look better. Examples: different fonts, color fonts, blank preset templates to choose from. What problems are you solving with the product? What benefits have you realized? Client reconnect has helped bring people back in ...

I love Phorest

What do you like best? Ease of use for the receptionist and stylists What do you dislike? Not being able to add if client is a walk-in referral or alternate Recommendations to others considering the product: Try it you will not go back What problems are you solving with the product? What benefits have you realized? Tracking results Response from Christopher Brennan of Phorest Salon Software edit Thank you so much, Maria! Absolutely thrilled to hear your ...

Phorest is a marketing company that does more than allow you to book appointments

What do you like best? Phorest is always available to answer questions and help with difficulties. What do you dislike? It's based in Ireland so the time difference is a bit much. What problems are you solving with the product? What benefits have you realized? The software has lots of reports to track business goals and handles all my marketing and gets us lots of great reviews.

My prayers were finally answered

What do you like best? I’ve gone though two painful booking systems over the past 6 years. I couldn’t understand why a program couldn’t do everything I needed and wanted it to do. Phorest is literally the answer to EVERY SINGLE ISSUE I have ever had. I have not one additional request. All I have are positive outcomes, even in some glitches when we switched systems. The customer help is so kind, patient, diligent, and knowledgable. There’s not one single thing I dislike about Phorest. ...