PhoneWagon Reviews in January 2025: User Ratings, Pros & Cons

What a great team at Phonewagon!

What do you like best? What I like best is how responsive and supportive the team there is. They also have great pricing! What do you dislike? It doesn't have all the features other call platforms have. I'm just picky though. Recommendations to others considering the product: Definitely check it out! It's a very easy-to-use and setup platform. What problems are you solving with the product? What benefits have you realized? They are helping our cash flow since the price is ...

Great and Valuable Software

What do you like best? I like that fact that I am able to create tracking numbers for different aspects of a digital campaign. Being able to track the results from these campaigns is valuable when demonstrating value to the client. What do you dislike? There really were not downsides to using PhoneWagon. I have used another service before and PhoneWagon's pricing and transparency were top notch. Recommendations to others considering the product: If you need to measure and ...

Phone Wagon is Great

What do you like best? The customer service with Phone Wagon is amazing. Very responsive and online during business hours. What do you dislike? The tool they use to segment data by month is a little wonky Recommendations to others considering the product: It is a great tool What problems are you solving with the product? What benefits have you realized? Getting calls from Mexico

A clean interface and a nice product

What do you like best? I thought the product had a very visual interface, making it very easy to read and see any of the trends we were looking for. With responsive support, it was easy to set up and troubleshoot. What do you dislike? The filtering for the call history wasn't as robust as CallRail. In the end, we wanted to be able to compare the most recent month with the one prior to that or look at the paid traffic calls only. That wasn't feasible when I used the product. We ended ...

Best customer service and phone tracking software

What do you like best? Very easy to use and clean dashboard. Has all the core features you need for tracking phone calls from every channel. What do you dislike? Spam robo callers can mess up a lot of the metrics Recommendations to others considering the product: Much better customer support and better tracking than competitors What problems are you solving with the product? What benefits have you realized? It helps us to track calls generated from google ads and seo

An Easy To Use Call Tracking Service

What do you like best? It's easy to setup new numbers and build out your call tracking campaigns. The support is really responsive and helpful. It connects with zapier so I can implement automation's and other things when calls come in. What do you dislike? One feature I would like is the ability to send out a custom text to my clients with caller id information whenever a new call comes in from their ad campaigns directly within the platform, but thanks to their zapier ...

Great customer service and ease of use

What do you like best? The process of running reports for clients is very simple along with if you just need to do a quick snapshot, takes no time at all What do you dislike? Very minor thing, but would like to run a call report for a full year, and not be limited to a certain amount of days. What problems are you solving with the product? What benefits have you realized? Easy to set up automated emails to clients for them to see exactly where their leads are coming from.

Big help for service-based clients

What do you like best? Easy to use and understand dashboard that, as far as my experience, is quite accurate in terms of tracking campaign, caller, status and source. This makes it very easy for us to report on call/conversion success not only when it comes to our month-end reports but also if we just need to hop into a client account quickly and show one-week, two-week, etc. periods to the client so they can understand where calls are coming from and how often. What do you dislike? ...

PhoneWagon is the top call tracking software

What do you like best? Ease of use, functionality, customer service. What do you dislike? I wish that I could dial outbound with the number that I use for my company, not my actual cell number. Biggest drawback for sure. Recommendations to others considering the product: Definitely try PhoneWagon out. It is simple to use and implement and provides genuine value for a more than reasonable price. It is great for almost all types of businesses. Would highly recommend using ...

Easy to work with and helpful call tracking solution

What do you like best? LIked how easy it was to use. Simple interface. Lots of features and options. What do you dislike? There are some features we don't use but that won't get us any discounts. So we feel we pay for a little extra we don't need. Recommendations to others considering the product: Have enough numbers per visitor on your website if you want the tracking to be accurate. What problems are you solving with the product? What benefits have you realized? PWagon ...