9.8
Spot Score
Boost employee happiness and retention with Perkbox.
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Perkbox offers custom pricing plan
Perkbox has garnered high praise for its exceptional customer service, with standout representatives like Sofie and Olivia receiving glowing reviews for their attentive and professional support. Users have highlighted the ease of resolving issues and the supportive nature of the team, showcasing a strong commitment to ensuring a positive user experience. The ...Read more
Exceptional customer service with quick issue resolution, praised staff members like Sofie, Lauren, and Olivia.
High satisfaction with perks, discounts, and rewards program, leading to cost savings.
Easy-to-use interface and platform, appreciated for saving money and accessing wellness benefits.
Positive feedback on staff professionalism, friendliness, patience, and attentiveness.
Some users experienced issues redeeming vouchers or discounts, leading to frustration and disappointment.
Concerns raised about the usefulness and relevance of vouchers offered, questioning the value of the rewards program.
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Showing 61-70 out of 2652
M
Malcolm
03/10/24
Excellent customer service
easy to use app, excellent customer service with a quick response.
MJ
Mr Justin Buchanan
03/07/24
Good support available when needed.
Date of experience: March 08, 2024
S
SA
03/06/24
Stellar Support
I was stunned at the quickness and effectiveness of the support team Lauren & Alex. I wish banks and other entities provided similar services! Thank you Perkbox, Lauren & Alex.
SW
Stephanie Weager
03/04/24
Website troube
I had trouble with platform when purchasing airbnb vouchers. This was all sorted via the web chat with 30 minutes.
S
silvia
03/04/24
Efficient Customer service
We use Perkbox as the main benefits and rewards platform for our employees. The range of discounts and saving offers is huge and there is something for everyone. In addition to that customer service is always available to assist you if you experience any issue with the platform or just to clarify its functionality.
ML
Mark Lyons
03/03/24
Alex
Alex, who dealt with my query was so helpful and nothing seemed out of his way to solve my issue, which was resolved with very little input from myself.
A
Amy
03/03/24
5 star
Easy to navigate. Chat Bot gives lots of options when seeking help. Very quick to solve the problem I was having.
D
Darran
02/29/24
Handler was very friendly
Handler was very friendly, polite and delivered a solution quickly. Very impressed with the service.
G
Gemma
02/29/24
Excellent Communication!
I requested a refund on a £25 voucher; despite researching to make sure I selected the correct voucher, the products the voucher qualified for, were unsuitable for me. (KeepCup bottle available was clear plastic bottle but I don’t drink from plastic containers for health reasons; so incorrectly thought the voucher applied to the metal bottle.) Within 10-15 minutes I received a reply from Lauren Jones at Perkbox who empathised with my issue and contacted the supplier; despite it not being ...
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T“
Toby “Tobster” Wilson
02/29/24
Charlatans
They "expire" the points after 12 months that your business has paid for to reward your employees. This means most of the promised "Perks", including bottles of wine and cases of beer and whatnot, which would actually be quite nice little perks every couple of years, can never be enjoyed as they just swallow the money up 🤷♂️ Think carefully about the consequences of this on your employees' good will.
