9.8
Spot Score
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Perkbox offers custom pricing plan
Perkbox has garnered high praise for its exceptional customer service, with standout representatives like Sofie and Olivia receiving glowing reviews for their attentive and professional support. Users have highlighted the ease of resolving issues and the supportive nature of the team, showcasing a strong commitment to ensuring a positive user experience. The ...Read more
Exceptional customer service with quick issue resolution, praised staff members like Sofie, Lauren, and Olivia.
High satisfaction with perks, discounts, and rewards program, leading to cost savings.
Easy-to-use interface and platform, appreciated for saving money and accessing wellness benefits.
Positive feedback on staff professionalism, friendliness, patience, and attentiveness.
Some users experienced issues redeeming vouchers or discounts, leading to frustration and disappointment.
Concerns raised about the usefulness and relevance of vouchers offered, questioning the value of the rewards program.
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Showing 51-60 out of 2652
J
Jay
03/20/24
Great support from Lauren
After experiencing some really poor service from Currys, Lauren from Perkbox was such a contrast in how she helped get us a refund: quick to respond, friendly and just reassuring which is what we needed after all the hassle with Curry's. Solved the problem the same day!
C
Consumer
03/20/24
Purchased a voucher for Waitrose with…
Purchased a voucher for Waitrose with the end of my credit limit. The app had a malfunction, and the voucher wasn’t issued. Took hours to get an initial response of “everything is fixed” while nothing was fixed. Only a day later I got another response stating they are willing to reinstate the voucher, and hours later another email stating they failed and issued a refund that will take up to 5 days. On the meanwhile, I don’t have money to buy food for my kids!! Awful approach, rejected my ...
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K
KN
03/19/24
The voucher use was misrepresented and…
The voucher use was misrepresented and i purchased £1,000. As soon as I realised the retailer wouldn't accept the voucher (less than 2 mins after I purchased it) I contacted Perk Box. The attitude was shocking, and they refused point blank to help me. I will now have to go legal on this.
MG
Michael Gauld
03/18/24
Extremely useful
Extremely useful. Very good customer support.
EB
Evelyn Bôa Hora
03/18/24
Got my points removed during mat leave
I got 200 Flexi points removed from my wallet that I had left accumulating during my maternity leave while I didn't have access to the app as was logged out. I asked for support and they apologised for the inconvenience but will not credit my points back. Very disappointed for how they can rob a mother on maternity leave and just say they cannot be of further help Edit: as you can see from the company response they couldn't care less. My login details were on my corporate devices and while ...
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WB
Warren Bremner
03/14/24
Really great online support
Really great online support, with a real person who was able to assist with an issue I had.
EW
Ellie Willcocks
03/13/24
Customer serivce was great!
Customer serivce was great! Sofie answered my query promptly, understood the issue and made sure to do as much as she could to help out. The issue was resolved quickly, I really appreicate the help and friendly service :)
RC
Robbie Cook
03/12/24
After having an issue with a voucher…
After having an issue with a voucher not loading after being purchased, I was advised that I was unable to receive a refund due to the supplier rejecting the request. After explaining my circumstances (getting married in 2 months) and frustration to Amber, as a goodwill gesture she very kindly ensured that a refund was processed. We use Perkbox all the time and are very happy with our experience. Thanks again Amber @ Customer happiness team.
D
Del
03/12/24
Great customer service by Lauren
Great customer service by Lauren, who was very friendly and efficient in replying.
J
JDessa
03/11/24
Physical order 100% refund
I was waiting for my physical order since early Jan24 when the delivery was supposed to happen in max 5 weeks. I have contacted Perkbox 10Mar24 (Sunday) and immediately received feedback the next day. In just a couple of day my perks were 100% refund and the respective supplier was removed from their possible offers, which for me indicates that action was taken, throw the entire supply chain. Last but not least, along this (short and effective process) the support I was given by Sofie White ...
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