Pendula Reviews in January 2025: User Ratings, Pros & Cons

"A Breeze!"

What do you like best about Pendula? The user interface was very simple and required very little training. The company has simplified the process. What do you dislike about Pendula? The cost is an added expense. It's a great tool when used efficiently. Recommendations to others considering Pendula: I believe the program is better suited for companies with client numbers in the thousands. What problems is Pendula solving and how is that benefiting you? The amount of time I'm saving by ...

"Best Communication Tool with a truly human touch"

What do you like best about Pendula? It was very easy to implement the solution for our company. There was no need to look for tech specialists. It is also good to give our clients the full attention of a real human being over a chatbot What do you dislike about Pendula? It has been a struggle to manage break times when the team is off to lunch. We are trying to figure out the best way around this but so far it has been really unmanageable What problems is Pendula solving and how is that ...

"Great for beginner coders!"

What do you like best about Pendula? The automated configuration system allows beginner coders to implement messaging systems. What do you dislike about Pendula? Really nothing I can comment on that I don't like at this time. What problems is Pendula solving and how is that benefiting you? The database is extremely easy so I can access any conversation or administrative needs (records/billing/etc.)

"Pendula Application Review"

What do you like best about Pendula? I like the applications flexibility. It can do multiple things at the same time. And all of this is customisable. We can design a lot of workflows and messaging systems as per our requirements What do you dislike about Pendula? The application has a too many of options to work with. At times this acts as a downside to the application. Also the application enhancements, i do not see one too many enhancements being applied to this What problems is Pendula ...

"Pendula great product"

What do you like best about Pendula? The upside for pendula is that it has many interfaces for customer engagement on both ends What do you dislike about Pendula? The downside of pendula is the slow growth it has to compete against other CRM apps out in the market What problems is Pendula solving and how is that benefiting you? Solving the issue to engage customers in real time chat and texts

"Solid easy to use product paired with excellent service"

What do you like best about Pendula? The product's journey builder is very easy to use, and very comprehensive. We found the companies customer care and enablement outstanding. As a salesforce user, we found that Pendula took the time to understand our set-up, along with our business, and was, therefore, able to provide us with meaningful advice on campaigns that did lead t very meaningful results. What do you dislike about Pendula? Some of the list pages are annoying. Having said that, the ...

Pendula has been terrific!

Pendula has been a terrific addition to our business. The ability to communicate with our customers with SMS, and to do this ourselves has been amazing. This is helping us with our customer service function and is helping us scale our operations with tech instead of more people. Great to use, lovely team. Would recommend