Pendo Reviews in January 2025: User Ratings, Pros & Cons

"Strong tool for SaaS"

What do you like best about Pendo? Pendo has greatly assisted my customer success team by allowing them to do two primary things: 1. to privide in-context training and instruction within our application and 2. to capture user details regarding user engagement and potential application issues.

"Lifelong Pendo Customer"

What do you like best about Pendo? I have been using Pendo for multiple years and I have added it at every company I have worked at since I discovered them. The product is easy to use, the teams at Pendo are amazing humans, and I truly believe that it is the most comprehensive platform in the market today. Installing Pendo takes minutes and it immediately starts capturing data. Pendo also integrates with a bunch of other software platforms making it really easy to share data across. I spend ...

"Powerful data collection to enable data-driven decision making"

What do you like best about Pendo? Fairly user-friendly, most everything can be done via UI tools but also allows powerful customizations via javascript. Love the ability to track the usage of our apps and the adoption of new features with quantifiable data points that can then be used to support or modify roadmap decisions. The ability to easily create user-facing guides is a huge benefit as well.

"Pendo - A tool to ease your work"

What do you like best about Pendo? Pendo offers segment-wise tool tip, badges, pop up creation which helps in defining your targetted audience with ease What do you dislike about Pendo?

"Pendo makes my job so much easier!"

What do you like best about Pendo? I love the insight into customer usage that Pendo gives us What do you dislike about Pendo?

"Pendo is an amazing tool that is constantly evolving to help our company continue to be product led"

What do you like best about Pendo? Pendo not only empowers us, but it also empowers our users. We get to understand how our users navigate in our software. Not only that, we can target/segment users for specific communication to obtain specific feedback or provide additional information, all without making code changes in our product.

"Product Owner Bliss"

What do you like best about Pendo? I have been a promoter or Pendo for years and finally my organization purchased Pendo licenses. We have not been using Pendo for only a couple of months, but already with insight to what pages our clients are using has helped us make decisionsfor quarterly roadmap. We are easily able to notify our clients when issues have been found and fixed. Cant wait to start implementing all of the features Pendo has to offer.

"Helpful tool for CSMs"

What do you like best about Pendo? I like how easy it is to find information on specific users or accounts. I can pop into Pendo to get some info on usage metrics for a contact I'm about to meet with, or tract down power users to target for expansion or re-engagement for ghosting champion.

"Helpful to understand insights about your product adoption"

What do you like best about Pendo? Pendo is a great tool to provide meaningfull insights on how your product is performing. After you learn how to use it will become quiet handy for cusutomer support, product development, UX, and marketing teams to collaborate and optimise your product experience.

"Can't live without Pendo!"

What do you like best about Pendo? Pendo is the only one-stop shop for all things customer engagement in the market. The Pendo team is incredible at what they do, from initial inquiry, through onboarding, and beyond. Implementation was a breeze - getting Pendo integrated is super easy and quick, and the implementation team supports you with ensuring your setup is optimal and you have the skills to get the most out of the product. They have a ton of self-serve resources that lets you solve ...