Pendo Reviews in February 2025: User Ratings, Pros & Cons

"Strong tool for SaaS"

What do you like best about Pendo? Pendo has greatly assisted my customer success team by allowing them to do two primary things: 1. to privide in-context training and instruction within our application and 2. to capture user details regarding user engagement and potential application issues.

"Outstanding toolset and beautiful dashboard metrics"

What do you like best about Pendo? I love that we were able to start on the free version of Pendo as we built and scaled our product. We've been able to see clients click patterns and make quick discernments regarding cumbersome click-flows and opportunities for improvement.

"Lifelong Pendo Customer"

What do you like best about Pendo? I have been using Pendo for multiple years and I have added it at every company I have worked at since I discovered them. The product is easy to use, the teams at Pendo are amazing humans, and I truly believe that it is the most comprehensive platform in the market today. Installing Pendo takes minutes and it immediately starts capturing data. Pendo also integrates with a bunch of other software platforms making it really easy to share data across. I spend ...

"Powerful data collection to enable data-driven decision making"

What do you like best about Pendo? Fairly user-friendly, most everything can be done via UI tools but also allows powerful customizations via javascript. Love the ability to track the usage of our apps and the adoption of new features with quantifiable data points that can then be used to support or modify roadmap decisions. The ability to easily create user-facing guides is a huge benefit as well.

"Pendo - A tool to ease your work"

What do you like best about Pendo? Pendo offers segment-wise tool tip, badges, pop up creation which helps in defining your targetted audience with ease What do you dislike about Pendo?

"Pendo provide my customer insights on end user adoption"

What do you like best about Pendo? I like how easy it is to filter and maneuver through the platform. Sometimes my customers look for information on their usage based on specific time frames or details on a specific user's usage.

"Pendo provide my customer insights on end user adoption"

What do you like best about Pendo? I like how easy it is to filter and maneuver through the platform. Sometimes my customers look for information on their usage based on specific time frames or details on a specific user's usage.

"Pendo makes my job so much easier!"

What do you like best about Pendo? I love the insight into customer usage that Pendo gives us What do you dislike about Pendo?

"Pendo is an amazing tool that is constantly evolving to help our company continue to be product led"

What do you like best about Pendo? Pendo not only empowers us, but it also empowers our users. We get to understand how our users navigate in our software. Not only that, we can target/segment users for specific communication to obtain specific feedback or provide additional information, all without making code changes in our product.

"Great In Depth Views of Users, Wish it had Basic Overviews"

What do you like best about Pendo? In order to track usage and account health, Pendo is a critical tool in our toolkit to identify trends around users and engagement. Pendo tends to be the second place my Customer Success Team goes (after ChurnZero) to understand client health and trends. If we see an issue or need to share usage details with customers during QBRs or Renewal Cycles, Pendo makes it very easy to download and share the information with our clients.