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9.8

Spot Score

PayPal - Payment Gateway Software

PayPal Reviews in April 2025: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Expert's Review

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 51-60 out of 3820

RM

rosie mary

01/31/24

5 out of 5

PayPal is the best in the world

Date of experience: February 01, 2024

AA

Atef Al-Fergani

01/22/24

5 out of 5

They are really good at what they do

it is literally the most popular digital payment platform, i am not saying the best because there is a new competition emerging everyday who does some stuff way better than others and disrupts the industry in some form or shape, but, paypal has a very massive global reach which makes a long of things very easy to do with them.

JD

John Doe

01/20/24

5 out of 5

How can anyone give this company…

How can anyone give this company anything but 5 stars all i know there was a gentleman that helped me stop my hard earned money into going to a dirtbag who is doing fraud under "bestbuy mall" the money goes to jamie miller wong

T

Timothy

01/17/24

5 out of 5

Recovered my money from a scammer.

1 week ago I made a small purchase on a Facebook advertisement to take an IQ test. It was a one time payment. Then a week later, today, I am suddenly charged $58.80 by the same company for what I have no idea as it was not authorised. I made this payment through Paypal and at first I though that my money was gone. But PayPal came to the rescue and I was able to recover my money. Once again my trust in PayPal has been restored and I believe my funds are safe. Thanks again PayPal.

O

Obfastdev

01/17/24

5 out of 5

pretty much a must have for online shoppers

they have an incredibly low score rate, i don't think this is justified, since people that have bad experiences are more likely to leave feedback. I have used it for years, its one of the safer and simpler ways to purchase online to avoid giving real card information. If there is a scam ongoing, with paypal its really handy to completely disable that automatic payment. When paying at sites, if i see that they have a paypal option i always use that!

RM

Roisin Metcalfe

01/11/24

5 out of 5

First time contacting customer support

First time contacting paypal customer support and I have just spoken with Kathleen. I cannot fault the customer sevice at all. I made a mistake that resulted in my account being on hold and she sorted it no problem. She was absolutely brilliant and the issue was sorted within 5 minutes.

DB

David Butler

01/10/24

5 out of 5

Very prompt refund!

I raised a query with PP regarding an item not received, and I was refunded in less than 12 hours! Very impressed!

JF

jamie fox

01/08/24

5 out of 5

Locked account and i struggle with learning difficulties

My account was locked and i had to use my old number. Unfortunately i no longer have the number so i rang customer service. A lovely woman named gianni helped me with this matter. I have learning difficulties and she was really understanding. Gianni deserves recognition brilliant customer service

C

Consumer

01/06/24

5 out of 5

PayPal Impressed Me

PayPal impressively reversed a scam charge to my account with minimal effort on my part.

IG

Ian Gordon

01/05/24

5 out of 5

Superb service

I am so pleased with the service I have had repeatedly from PayPal. Firstly I really like the principle that the seller does not see my credit card details. Secondly I find the option of spreading payment over three months without interest extremely useful. Thirdly, their communication before payments are taken from my account is excellent and finally their operatives are extremely helpful, courteous, knowledgeable and get fast results. Several times I have had problems getting a refund ...

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