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9.8

Spot Score

PayPal - Payment Gateway Software

PayPal Reviews in April 2025: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Expert's Review generated by AI

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 21-30 out of 3820

LL

Liam Luhrs

06/27/24

5 out of 5

Best platform for purchasing anything

I have been a user of Paypal for about 15 years. Never once in my entire usage period have I experienced a single issue. In fact, I have primarily used it for every single transaction of which it is an option and truly believe it is not only the safest, but the best option out there. Any issues I experience with my purchases are raised via PayPal support and not a single issue I've raised has been ignored or rejected. They are a fantastic platform with the most efficient services and ...

Read more

LL

Liam Luhrs

06/27/24

5 out of 5

Best platform for purchasing anything

I have been a user of Paypal for about 15 years. Never once in my entire usage period have I experienced a single issue. In fact, I have primarily used it for every single transaction of which it is an option and truly believe it is not only the safest, but the best option out there. Any issues I experience with my purchases are raised via PayPal support and not a single issue I've raised has been ignored or rejected. They are a fantastic platform with the most efficient services and ...

Read more

W

Walnut

06/23/24

5 out of 5

Thank you

Stupidly, I got scammed for over £100 whilst buying some online spectacles. Fortunately for me I used PayPal instead of using my credit card directly. Anyway, I contacted PayPal using their online claims form, and they were able to reverse the transaction within 24 hours!

W

Walnut

06/23/24

5 out of 5

Thank you

Stupidly, I got scammed for over £100 whilst buying some online spectacles. Fortunately for me I used PayPal instead of using my credit card directly. Anyway, I contacted PayPal using their online claims form, and they were able to reverse the transaction within 24 hours!

F

Frances

05/30/24

5 out of 5

I feel much safer using PayPal in…

I feel much safer using PayPal in making payments, and especially knowing if something goes wrong you can take a Resolution with them. Having said that I am disappointed that they do not allow for people who do not have emails going onto their phones etc. I had an issue with On Buy and consequently because I was unable, and kept telling PayPal I could not download the pics they wanted, I have lost out. In the end I had to WhatsApp to a friend, who in turn emailed them to me. I then had to ...

Read more

F

Frances

05/30/24

5 out of 5

I feel much safer using PayPal in…

I feel much safer using PayPal in making payments, and especially knowing if something goes wrong you can take a Resolution with them. Having said that I am disappointed that they do not allow for people who do not have emails going onto their phones etc. I had an issue with On Buy and consequently because I was unable, and kept telling PayPal I could not download the pics they wanted, I have lost out. In the end I had to WhatsApp to a friend, who in turn emailed them to me. I then had to ...

Read more

AB

Attila Birta

05/15/24

5 out of 5

They helped me get my money back so…

They helped me get my money back so many times when I had some issue with online businesses

AB

Attila Birta

05/15/24

5 out of 5

They helped me get my money back so…

They helped me get my money back so many times when I had some issue with online businesses

RH

Renáta Horváth

05/14/24

5 out of 5

Super kind, polite and patient costumer service

I had a really problematic case where i bought a dress as a guest, wanted to get a refund but the merchant said maximum 45% so i reached out to Paypal. I did not know how this works and i hadnt even had an account when i made the purchase (i made it as a guest), however they could help me, and after a few procedures i got my full refund, 100% i spent. I was on line with several people while my case was ongoing, and i can surely tell, that they all were super polite, super kind, patient and ...

Read more

RH

Renáta Horváth

05/14/24

5 out of 5

Super kind, polite and patient costumer service

I had a really problematic case where i bought a dress as a guest, wanted to get a refund but the merchant said maximum 45% so i reached out to Paypal. I did not know how this works and i hadnt even had an account when i made the purchase (i made it as a guest), however they could help me, and after a few procedures i got my full refund, 100% i spent. I was on line with several people while my case was ongoing, and i can surely tell, that they all were super polite, super kind, patient and ...

Read more