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9.8

Spot Score

PayPal - Payment Gateway Software

PayPal Reviews in April 2025: User Ratings, Pros & Cons

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2.6

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Expert's Review generated by AI

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 11-20 out of 3820

TH

T H

10/24/24

5 out of 5

Emmanuel Customer Service Agent

Emmanuel, the customer service agent handled my query quickly and professionally. He was assertive and kind and I was very happy with this service. Thank you Paypal!

R

roncase

10/24/24

5 out of 5

Thank You PayPal

I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid w PayPal and after no communication w the seller and no replies to email I googled the seller and found them to be a scam... even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

TH

T H

10/24/24

5 out of 5

Emmanuel Customer Service Agent

Emmanuel, the customer service agent handled my query quickly and professionally. He was assertive and kind and I was very happy with this service. Thank you Paypal!

R

roncase

10/24/24

5 out of 5

Thank You PayPal

I was a cheapskate and bought a $200 2 burner Coleman Stove at the cheapest place on the web I could find (1/2 off) and got scammed. Paid w PayPal and after no communication w the seller and no replies to email I googled the seller and found them to be a scam... even to the point that the website is now no longer online. I sent PayPal my sad story and they immediately refunded 100% of my money and they (PayPal) ate the loss. THANK YOU PAYPAL!

CK

Charles K

10/23/24

5 out of 5

Peter went above and beyond the call of duty...

Phenomenal service from Peter at Customer Support who was very quick to answer my call and was extremely polite and patient. I called to double-check that 2 failed PayPal card payments wouldn't be billed to me as I had already settled the bill with another of my cards. He meticulously checked everything on his end and confirmed the PayPal payment had already been cancelled by the system. He then provided excellent and fantastic tips in making the most out of my PayPal Business Debit ...

Read more

CK

Charles K

10/23/24

5 out of 5

Peter went above and beyond the call of duty...

Phenomenal service from Peter at Customer Support who was very quick to answer my call and was extremely polite and patient. I called to double-check that 2 failed PayPal card payments wouldn't be billed to me as I had already settled the bill with another of my cards. He meticulously checked everything on his end and confirmed the PayPal payment had already been cancelled by the system. He then provided excellent and fantastic tips in making the most out of my PayPal Business Debit ...

Read more

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Andrew Dover

10/18/24

5 out of 5

I can only share my experience

I can only share my experience, they’ve had a positive impact on my business and helped with very reasonable borrowing, it’s hard to find when your a small business struggling with cash flow whilst your growing

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Andrew Dover

10/18/24

5 out of 5

I can only share my experience

I can only share my experience, they’ve had a positive impact on my business and helped with very reasonable borrowing, it’s hard to find when your a small business struggling with cash flow whilst your growing

MM

Mariah Murry

10/06/24

5 out of 5

Making the world a better place

Im grateful for all thing I have accomplished while working with PayPal

MM

Mariah Murry

10/06/24

5 out of 5

Making the world a better place

Im grateful for all thing I have accomplished while working with PayPal