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9.2

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Paychex Flex - Payroll Software

Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

Expert's Review

Paychex Flex has established itself as a reliable and user-friendly platform for payroll and human resources management, garnering consistent praise for its intuitive interface and comprehensive functionality. Users frequently highlight the platform’s ease of navigation, which simplifies tasks such as processing payroll, managing employee data, and accessing ...Read more

Paychex Flex pros and cons

  • Helps businesses meet federal and state tax regulations.

  • Allows employees to access paystubs and tax forms independently.

  • Tracks employee time off seamlessly within payroll processing.

  • Accessible from anywhere, providing flexibility for businesses and employees.

  • Costs may vary, and pricing details are not readily available upfront.

  • Some users may require training to fully utilize all features.

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Showing 401-410 out of 771

07/24/19

4.5 out of 5

User Friendly with Great Support

What do you like best? This is a simple, user friendly payroll system that makes finding reports and making changes easy. Step by step management of employees makes adding in new employees and making changes to existing really simple. What do you dislike? Honestly, I'm not certain there is anything I dislike at this time. I was hesitant at first with the upgrade but with the tutorials, it was easy to navigate through. Recommendations to others considering the product: Take the time ...

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07/24/19

4.5 out of 5

Love Paychex

What do you like best? Is is very easy to navigate and my account rep Lee Carte is awesome to work with. I like how employees can log on and view their account information. It is nice to have the 401K plan easily accessible. What do you dislike? How sometimes when i am doing payroll i can see things on my payroll journal like second checks that i can not see in the area i enter the payroll. Recommendations to others considering the product: They are very easy to work with. What ...

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07/24/19

4.5 out of 5

Our Review

What do you like best? I am able to review payroll, quarterly and year-end information online. Our representative is always able to help and answer any questions. What do you dislike? We are a 2 employee office. The cost of the service seems on the high end. Recommendations to others considering the product: If you are looking for great services and easy access, Paychex Flex is user friendly online and customer service is very good. What problems are you solving with the product? ...

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07/24/19

4.5 out of 5

Paychex Flex has made a huge difference for our company

What do you like best? We love having everything at our fingertips. The dashboard is great and easy to navigate, and our employees love the employee portal. What do you dislike? The new healthcare portion of the employer portal is still unhelpful. We need to switch to the classic view if we need any information. What problems are you solving with the product? What benefits have you realized? Time and employee management.

07/24/19

4.5 out of 5

User friendly in all the ways that matter

What do you like best? I like that I am able to generate reports on demand. I also enjoy the ease of use when processing payroll. Having a time window of 15 minutes after payroll submission is also very helpful. What do you dislike? Historical data doesn't go back farther then 2 years time. Also, when an account is closed you are unable to access any records unless I contact my Paychex representative directly. Recommendations to others considering the product: Evaluate your current ...

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07/24/19

4.5 out of 5

Friendly and dependable payroll assistance.

What do you like best? My support specialist is very easy to work with, and is great about helping with any questions or different projects we attempt. What do you dislike? The fees have a tendency to increase every so often, without warning unless we are looking for them. Recommendations to others considering the product: I have noticed a decrease in the amount of time I spend processing our payroll and other items that we currently use through Paychex. The customer service has ...

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07/24/19

4.5 out of 5

Paychex a good solution

What do you like best? I have found the Paychex platform and product to be a very good solution for my accounting clients. Employees have access to their payroll info. Reports are customizable and I've been able to get what I need on an ongoing basis for reporting and audits. What do you dislike? There is nothing significant that I dislike. There is a learning curve but I didn't find it difficult and have been able to get help quickly from my Paychex rep. What problems are you solving ...

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07/24/19

4.5 out of 5

Reliable

What do you like best? Getting assigned a personal representative. What do you dislike? Occasional errors, where I'm often the one that has to spot them. Recommendations to others considering the product: Makes it very easy to do after-hours work. What problems are you solving with the product? What benefits have you realized? Saves me a lot of time.

07/24/19

4.5 out of 5

Worth every penny

What do you like best? I like that my reps at Paychex are always there for me. I have always had great customer service. Mariella and Shelly are always there when I need them. They are very well versed in this jobs and can usually help me within the hour with my questions. The Paychex flex website makes quick work of gathering information in one place. I use this website about 3 times per week for different reasons. What do you dislike? I have not been able to get a report that shows ...

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07/24/19

4 out of 5

I hve been using Paychex Flex since October of 2017

What do you like best? ease of use.ssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss What do you dislike? I cant generate reports that contain data with the data of ex employees in them. What problems are you solving with the product? What benefits have you realized? helps me manager OT. I like being to get employment data without pulling a paper file.