Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

I had an awesome experience

PROS & CONS What are the best aspects of this product? I had an incredible experience using Paychex Flex. Even if I only have a small account, the team still go out of their way to make me feel that I'm a valued customer. They make sure all my issues are solved. What aspects are problematic or could work better? Paychex Flex team never fail to resolve my concerns so I cannot think of any drawback of using it. What specific problems in your company were solved by this product? ...

Payroll Processing Made Easier

PROS & CONS What are the best aspects of this product? I like the ease of accessing the payroll information as well as the Liability and Workers Comp Insurance data. I can even download the latter information, making it easier to generate and send quarterly reports to the insurance company. What aspects are problematic or could work better? Customizing biweekly reports is quite challenging. I still cannot figure out what to do so I just run the whole report and print the needed ...

Unreliable and difficult to use

What do you like best? Mobile app for tracking hours and seeing pay What do you dislike? Time app Relies on location, does not work indoors. Clock in Applet on website reverts to saying clocked out when to put punch has been recorded. Causes confusion in staff which leads to multiple In punches and no out punches. Recommendations to others considering the product: Make certain the the allowed log in location is very large to prevent failed clock ins What problems are you solving ...

Amazing Experience!

What do you like best? Our Paychex experience has been awesome! Our rep Kristin is the best! She periodically checks in with us, brings us treats and is always there when we need her. They offer EVERYTHING! Payroll, HR Services, CPE Credit courses, and MORE! What do you dislike? Some of the payroll specialist need more training. I have many clients who tell me they are contacted by the specialist when it clearly states not to contact them. This is frustrating because it shows the ...

Customer Services is top priority.

What do you like best? Communication and interaction with HRG and Payroll Specialist. What do you dislike? The only downside I can think of, which is currently in the works to be revised, is the different modules do not interact with each other. Recommendations to others considering the product: If you are looking for a Payroll company that provides HR, Payroll, Benefits Administration, this is the company for you. What problems are you solving with the product? What benefits ...

Paychex Flex makes my work easier

What do you like best? It is nice to allow the employees to have access to all their financial information at their fingertips. I no longer receive emails from employees that they need a check stub or W2 from me. Also saves in paper as we do not print check stubs anymore at each pay period. What do you dislike? There isn't anything really that I dislike about Paychex Flex. We are a small agency so we only use it for the employees to access their own financial information. What ...

Great Payroll Services

What do you like best? The online interface is helpful. Having my own agent who helps me run payroll every other week is beneficial. What do you dislike? It would be nice if there was a smartphone app where I could access the same information. Recommendations to others considering the product: The staff are friendly and knowledgeable. We have some unique tax requirements for clergy and they were able to help us navigate them for our payroll services. They call us when they say they ...

Makes Payroll Easier

What do you like best? Convenience to complete payroll on your schedule and options of devices to enter payroll has made traveling easier. Reports generate quickly and people (employees with all information is easily accessible. I also really like that Paychex works with my accountant What do you dislike? Do not like reports menu entirely. Too vague on descriptions, not enough options to personalize. Would like more flexibility with reports Recommendations to others considering the ...

Easy access

What do you like best? Paychex is super easy to access whether I'm at the office or at home. It provides me with all the tools I need for payroll What do you dislike? I have not experienced any downsides thusfar. I am unable to take a screenshot of any of the screens on paychex flex due to security reasons even one with no login info Recommendations to others considering the product: Take advantage of all the attributes, we just did webinar on time tracking, its looks awesome, ...

Great service and Partner

What do you like best? Always having someone to reach out should we need immediate assistance. Having a specialist who knows the business and provides excellent service. What do you dislike? When internal promotions or moves mean we lose the Specialist we were assigned and if this happens to frequently. Recommendations to others considering the product: If you want a provider who can offer Payroll, HR, time management and more Paychex is the way to go. Always there to support our ...