Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

I appreciate the help I receive and the quick response to calls.

What do you like best? I appreciate the help I receive and the quick response to calls. What do you dislike? I wish the HR packet wasn't so expensive for the church Recommendations to others considering the product: Easy to set up, easy to use. Great customer service for any questions. What problems are you solving with the product? What benefits have you realized? Vacation & sick accrual! Response from Jenna Kempie of Paychex Flex edit Hi Mari, thank you ...

innovative platform.

What do you like best? I like to be able to sign up for one website with all my modules or services that I need to use. It saves a lot of my time rather than signing up for several websites / modules. I also like their time and participation monitoring the hours accumulated for the staff, rather than my team manually measuring. What do you dislike? This takes time to understand which research would give me the details I am searching for or need to generate a few reports for my ...

A great cloud-based solution for handling administrative processes

PROS & CONS What are the best aspects of this product? What I like most about this system is its interface. I can easily find the things I needed for work. I also like the personalized follow-up to customers, as well as the ability to customize a report for clients. Generally, this platform makes the process of handling administrative tasks easier. It automates work payments, payroll, etc. We don't have to manually handle the documents and enter data on the computer. What aspects are ...

Small companies (less than 10 employees) do your diligence

What do you like best? Online portal for my accountant to access. Ease of use to edit payments and make bonus payments to employees. What do you dislike? If you're a company with less than 10 employees, beware. If you have not started a business before, particularly one in a state as complicated as New York, they will do the bare minimum to get your account setup. You need to stay 100% alert and active to make sure that your representative sets up your account correct so that you ...

Awesome program

What do you like best? It is very detailed, fast and easy to use What do you dislike? I have yet to find a downside. Maybe add an option for more details about chargebacks on commission pay outs. What problems are you solving with the product? What benefits have you realized? It has made my pay check so much easier to understand Response from Jenna Kempie of Paychex Flex edit Thank you for this fantastic five-star review! We're happy to help you make payroll simple.

Bookkepper/Payroll

What do you like best? The new payroll entry grid. My rep is good. They work as a team and are very helpful What do you dislike? I dislike the new peoples tab. I think the way it was, was great What problems are you solving with the product? What benefits have you realized? Payroll Response from Jenna Kempie of Paychex Flex edit Thanks for taking the time to leave us this review. We appreciate your business!

Work Resource

What do you like best? availability to see and print check stubs. seeing benefit info What do you dislike? Not being ale to stay logged in all day. have to constantly resign in in order to utilize clocking in out for day and meal breaks What problems are you solving with the product? What benefits have you realized? NA Response from Jenna Kempie of Paychex Flex edit Thanks for taking the time to provide us with this feedback. We would like the opportunity to ...

Quick, accurate and easy payroll system

What do you like best? Paychex Flex is an easy to use system for payroll. Finding reports and paystubs is simple. What do you dislike? Can be challenging to use at first, but once you get the hang of it, it’s a snap. Recommendations to others considering the product: Negotiate your payroll fees when you sign on. There is some wiggle room What problems are you solving with the product? What benefits have you realized? Paychex is a very big company, so it’s very ...

Director of Accountng

What do you like best? I like that I can sign into one website with all of my modules or platforms that I need access to. It saves a lot of my time instead of having to sign into multiple websites/modules. I also like that their Time & Attendance keeps track of the employees accrued time off instead of my team calculating it manually. What do you dislike? With the Analytics and Reports, it takes some time to understand what report will give me what I'm looking for or having to ...

Totally Satisfied

What do you like best? Kiran is always there to help me if she cant answer my questions she finds out who can What do you dislike? There is really nothing that I dislike at the moment Recommendations to others considering the product: I would recommend this product to all my colleagues. What problems are you solving with the product? What benefits have you realized? No problems have come up yet and I don't see any problems coming up in the future. I was using ADP ...