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9.2

Spot Score

Paychex Flex - Payroll Software

Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

Expert's Review

Paychex Flex has established itself as a reliable and user-friendly platform for payroll and human resources management, garnering consistent praise for its intuitive interface and comprehensive functionality. Users frequently highlight the platform’s ease of navigation, which simplifies tasks such as processing payroll, managing employee data, and accessing ...Read more

Paychex Flex pros and cons

  • Helps businesses meet federal and state tax regulations.

  • Allows employees to access paystubs and tax forms independently.

  • Tracks employee time off seamlessly within payroll processing.

  • Accessible from anywhere, providing flexibility for businesses and employees.

  • Costs may vary, and pricing details are not readily available upfront.

  • Some users may require training to fully utilize all features.

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Showing 271-280 out of 771

KM

Kathie M

12/16/19

5 out of 5

Paychex Flex Easy & Convenient

What do you like best? As a small business owner, I have many responsibilities and Paychex Flex allows me to enter weekly payroll quickly and easily. What do you dislike? When I needed to add a garnishment and associated fees to the system, I was not able to complete the setup on my own, but had to call to get it set up. It would be nice to be able to facilitate adding these fields on my own. Recommendations to others considering the product: I highly recommend Paychex Flex ...

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MH

Mikki H

12/16/19

5 out of 5

Paychex Flex makes our lives so much easier!

What do you like best? I love being able to go online to make changes and print reports. I don't have to worry about waiting on the mail any longer. What do you dislike? No sure that I can give you anything that I dislike. So far everything has been great. What problems are you solving with the product? What benefits have you realized? Paychex Flex has made it easier for employees to get their paystubs. I love that I can look at any reports from the past and I can look at the ...

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KM

Kathy M

12/16/19

5 out of 5

Easy payroll!

What do you like best? I like being able to go directly into the payroll system and get the information and reports I need right on my phone! What do you dislike? I don’t find anything to dislike with Paychex Flex! What problems are you solving with the product? What benefits have you realized? I am solving the problems of how to get information quickly and easily! There’s even a way for employees to get their own verification of employment! Response from Tiffany Smith of ...

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AI

Administrator in Accounting

12/16/19

5 out of 5

Accurate and fast customer service

What do you like best? That I can access Reports easily and if I have questions my account specialist acts eager to help me. What do you dislike? I have rarely had an issue with paychex, once because of turn over with customer service, but issues were taken care of and that was a few years back What problems are you solving with the product? What benefits have you realized? We were audited by DES and I made a call to my payroll specialist and any report that was needed she ...

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VW

Vivian W

12/16/19

5 out of 5

EXCELLENCE SERVICE

What do you like best? The latest changes that have been made regarding payroll processing is very friendly user. What do you dislike? There wasnt anything that I disliked because everything is covered with Q & A or with the trainees What problems are you solving with the product? What benefits have you realized? HR Compensation 401 K Response from Tiffany Smith of Paychex Flex edit Thank you Vivian for your 5 star review! We are happy to hear how easy ...

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SG

Stacey G

12/16/19

5 out of 5

User Friendly

What do you like best? Easy to use and convenient. I like being able to handle simple tasks on my own. What do you dislike? Nothing. I have not had any problems with Paychex Flex. What problems are you solving with the product? What benefits have you realized? I no longer have to call Paychex for simple things like pay stub copies or rate changes. Response from Tiffany Smith of Paychex Flex edit Thank you Stacey for your 5 star review! We appreciate you sharing ...

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AI

Administrator in Education Management

12/16/19

4.5 out of 5

Easy to use & personal service

What do you like best? I appreciate having a specific person handle our account. If I have trouble with anything I can contact her directly instead of waiting on hold for someone who may not know me. What do you dislike? Ease of reports for individual employees. It would be nice to have reports labeled with a more specific title. What problems are you solving with the product? What benefits have you realized? We know have a 401k that is all in one place! Response from ...

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AI

Administrator in Non-Profit Organization Management

12/16/19

4.5 out of 5

Paychex Flex is a great service

What do you like best? I can quickly and easily update personnel changes. What do you dislike? I can't think of anything I dislike off the top of my head. Recommendations to others considering the product: Paychex Flex is worth it! What problems are you solving with the product? What benefits have you realized? It is fast and easy to make updates. Response from Chelsea Klan of Paychex Flex edit Thank you for your 4.5 star rating! We are glad to help you ...

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AI

Administrator in Construction

12/16/19

4.5 out of 5

Great Payroll Platform

What do you like best? The support staff is the best. Paychex has great customer service and really makes you feel at home. What do you dislike? No application was available on the preview platform. Recommendations to others considering the product: Paychex Flex was not available to our company based on our pay structure. What problems are you solving with the product? What benefits have you realized? We were not a candidate for Flex and were still with Preview. ...

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AI

Administrator in Construction

12/16/19

4.5 out of 5

Extremely easy to pay your employees.

What do you like best? It is extremely user friendly and quick. What do you dislike? There is really nothing I dislike about the system. Recommendations to others considering the product: If you wear many hats and want a quick, cost effective, and efficient way to do payroll, I would highly recommend Paychex Flex. What problems are you solving with the product? What benefits have you realized? I no longer have to worry about tax reporting on time. Response from ...

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