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9.2

Spot Score

Paychex Flex - Payroll Software

Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

Expert's Review

Paychex Flex has established itself as a reliable and user-friendly platform for payroll and human resources management, garnering consistent praise for its intuitive interface and comprehensive functionality. Users frequently highlight the platform’s ease of navigation, which simplifies tasks such as processing payroll, managing employee data, and accessing ...Read more

Paychex Flex pros and cons

  • Helps businesses meet federal and state tax regulations.

  • Allows employees to access paystubs and tax forms independently.

  • Tracks employee time off seamlessly within payroll processing.

  • Accessible from anywhere, providing flexibility for businesses and employees.

  • Costs may vary, and pricing details are not readily available upfront.

  • Some users may require training to fully utilize all features.

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Showing 261-270 out of 771

AI

Administrator in Veterinary

12/16/19

5 out of 5

User Friendly

What do you like best? It is very easy to maneuver the entire site. There are a couple of us that have access and it is very easy for us to have multiple users enter information without confusion. What do you dislike? Occasionally there are questions and a more efficient online Q & A would be better than having to call our help person. Don't get me wrong she's great. But sometimes she is busy and we have to wait for her to return our call. Recommendations to others considering ...

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CK

Chris K

12/16/19

5 out of 5

Great First Year with Paychex

What do you like best? Dashboard makes it so simple and easy to access all information. What do you dislike? Would prefer a bit more flexibility in changing payroll dates without incurring added fees. What problems are you solving with the product? What benefits have you realized? Integration of quarterly and annual reporting. Response from Tiffany Smith of Paychex Flex edit Hi Chris. Thank you for your 5 star review! We are happy to hear Paychexflex has been easy ...

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KA

Karee A

12/16/19

5 out of 5

I LOVE Paychex Flex!

What do you like best? There are so many things I like about Paychex. I facilitated the change to Paychex with my company last year. The great experience started with our sales rep, and continued through implementation. Everyone was extremely patient and supportive as I was learning the system. I have been assigned my own payroll specialist that is there for me when I need additional help. Our company has purchased additional companies that I have been moving to Paychex. The system is ...

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LW

Laura W

12/16/19

5 out of 5

Controller

What do you like best? I appreciate the flexibility that Paychex provides to businesses at any size of industry. I have placed Paychex into approximately six business over the past 15 years; all with different industry specific reporting requirements. I appreciate the support Paychex has provided to me to establish payroll and benefit requirements specific for the business. I also appreciate the added features that are available to me as a Controller. The product is easy to use and ...

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KL

Kofee L

12/16/19

5 out of 5

I am satisfied

What do you like best? I appreciate the service and ability to reach people who can help. What do you dislike? Sometimes staff is on vacation and it’s difficult to reach someone. What problems are you solving with the product? What benefits have you realized? 401k and HR Response from Tiffany Smith of Paychex Flex edit Thank you Kofee for your 5 star review! We appreciate you sharing your experience.

AI

Administrator in Real Estate

12/16/19

5 out of 5

Great peace of mind for small business

What do you like best? manage all required payroll tax payments What do you dislike? i would like it to sync with quickbooks without an additional subscription Recommendations to others considering the product: if you are a growing small business and want to keep overhead tight while maintaining compliance, i recommend using paychex flex. What problems are you solving with the product? What benefits have you realized? we are maintaining low overhead by cost effectively ...

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MK

Margaret K

12/16/19

5 out of 5

Paychex People are WONDERFUL!

What do you like best? The Paychex Flex platform is easily navigated, but my Paychex Payroll Specialist is amazing! She is unbelievably helpful and even when she is not available, the other folks are great. Paychex has a great team of people. What do you dislike? I can not think of anything that I dislike about Paychex Flex! Recommendations to others considering the product: Do not hesitate - go for Paychex! What problems are you solving with the product? What benefits ...

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LF

Lindsey F

12/16/19

5 out of 5

Customer Driven

What do you like best? Their customer service is outstanding. Response time is excellent and their continuity of care is better than what we were receiving with a local payroll specialist. The online platform is easy to understand and learn. If you have any questions they are very patient and willing to take the time to explain. It has been a very cost efficient change for our company. What do you dislike? There has been nothing that has stood out as a dislike over the past year ...

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UI

User in Non-Profit Organization Management

12/16/19

5 out of 5

Paychex Flex - Simple to use and Intuitive

What do you like best? Easy to use, cost effective and terrific customer service What do you dislike? I cant think of anything I do not like about Paychex Flex Recommendations to others considering the product: Do a trial, you'll see quickly how easy it is to use! What problems are you solving with the product? What benefits have you realized? Number 1 - support is terrific. Spending less time on processing payroll Cost effective Response from Tiffany Smith ...

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AI

Administrator in Wholesale

12/16/19

5 out of 5

Simple and easy

What do you like best? All my data at my fingertips to make payroll processing easy What do you dislike? Having to get text code for entry. Should have a better security process What problems are you solving with the product? What benefits have you realized? Not having to do this myself Response from Tiffany Smith of Paychex Flex edit Thank you for your 5 star review! We appreciate you sharing your experience.