Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

Easy program

What do you like best? I can find report summaries easily and when I need help I anger it quickly What do you dislike? The mobile app is a little harder to maneuver when inputting hours What problems are you solving with the product? What benefits have you realized? The biggest benefit is not worrying about payroll taxes and reporting I always used to have problems paying worker’s compensation premiums but paying as I go with Paychex flex solved that problem. Response from ...

Paychex is my favorite coworker!

What do you like best? As an HR team of one, it is important for me to have all of our employee information in one place. Paychex Flex keeps me organized from benefits administration to payroll processing and everything in between. Each platform on Flex is user-friendly and makes my job more efficient. My favorite part about Paychex is their responsive and knowledgable client support specialists. Anytime I have a problem, it is easily resolved within moments of calling our dedicated ...

Payroll Program

What do you like best? Ease of entry on regular basis. All in one products are convient. What do you dislike? Holiday pay can be a challenge loading correctly Recommendations to others considering the product: Make sure your double check all insurance and hoiday settings. What problems are you solving with the product? What benefits have you realized? Benefits for Fin Fit offer added perk to employees. Work comp solution takes a burden off Hr. Response from Tiffany ...

Great Small Business Advantage

What do you like best? Simple, secure and easy to work with as a small business owner with no payroll manager. What do you dislike? The inability to schedule reoccurring paychecks. Recommendations to others considering the product: If you are looking for a better cost option with all, if not more options than ADP, this is the answer. What problems are you solving with the product? What benefits have you realized? Taxes, paychecks and unemployment. Response from ...

Pretty simple

What do you like best? I am able to submit payroll on my own easily. What do you dislike? There are unnecessary clicks which is annoying. For example, the new employee view, I have to click back to look at other information such as profile, pay, and employment. They used to be tabs that you could switch back and forth from which was much easier. Recommendations to others considering the product: Create a memo check mark box to make memo'ing hours easier. What problems are ...

Easy!

What do you like best? Employees may access everything they need on their own. What do you dislike? Sometimes 401K related reports that must be sent to employees are difficult to find. What problems are you solving with the product? What benefits have you realized? I find myself responding to fewer questions from employees and sending them less paperowrk - they can access it themselves. Response from Becky Kaser of Paychex Flex edit Hello! Thank you for your ...

Great service! Reliable! Personable!

What do you like best? The best part of Paychex was working with our HR generalist, Melanie Sarti. She was very helpful and thorough and answered my questions in a timely manner. She was proactive in making sure our HR needs were met. She also helped us utilize the different Paychex services fully to our advantage. In addition, the online platform was easy to use. What do you dislike? There is nothing I dislike. Everything was great! Maybe the pricing of Paychex could be improved ...

As a small company, Paychex Flex has been excellent to use.

What do you like best? Any questions are quickly answered by qualified staff. Assigned reps always get back to you with the correct answers. One-to-one contacts are very beneficial. What do you dislike? There has been nothing I have disliked about Paychex Flex. Recommendations to others considering the product: For a small company, Paychex Flex serves all your needs for payroll processing. They are very responsive to any issues raised and are committed to making your ...

Not good for 401k

What do you like best? Customer Server was good for HR and payroll What do you dislike? They really blew it when it came to 401k implementation What problems are you solving with the product? What benefits have you realized? HR policies and help resolving day to day issues Response from Becky Kaser of Paychex Flex edit Hello. I am sorry to hear about your implementation experience. If you are open to it, I'd like to review your concerns further. Can you please ...

Thank You for your help.

What do you like best? The staff are friendly and easy to work with on a daily basis. Whenever I have a problem with my account they are ready and willing to help. Thank You! What do you dislike? I have no dislikes at this time. Thanks. Recommendations to others considering the product: Thanks. What problems are you solving with the product? What benefits have you realized? No problems at this time. Response from Tiffany Smith of Paychex Flex edit Hello ...