Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

The payroll administration system.

What do you like best? The overall platform is very good. Their service and support is great and supportive. The system is user-friendly. The support is always accessible and helpful. The processing of payroll is speedy and can be access anytime during work. The information handling is super fast of employees so whenever any information is updated there is no downtime even when bank account is being updated. What do you dislike? Reporting in this platform is very difficult. General ...

Very useful to view paycheck

What do you like best? I like that I am able to view my paycheck breakdown and see how much is being taken by taxes. I have caught many mistakes in my paycheck through using paychex flex and would say it is very useful. What do you dislike? I had to contact them because I had an issue with my retirement fund however they were not easily reachable and it took a long time to get a response. What problems are you solving with the product? What benefits have you realized? ...

Seamless Interface

What do you like best? Super easy to navigate. Clean display. Very intuitive to find what I need. What do you dislike? For retirement, I can only find year to date balance. It would be helpful to see total balance over the life of the account. What problems are you solving with the product? What benefits have you realized? Paychex Flex makes it easy for employees to have paperless paydays - which helps the environment, and instant access to their money.

Comprehensive Solution for Employees

What do you like best? Centralized repository and easy to use design. Performance, Pay, Time and Attendance, Benefits Administration all in one place. I love the ability to enter multiple bank accounts for payment and put % or fixed dollar amount for each account. What do you dislike? Sometime support could be an issue and they can improve the help section a little bit What problems are you solving with the product? What benefits have you realized? It handles our ...

Easy to Use

What do you like best? That it is web based and I can access it on/off site. What do you dislike? The system some time has glitches that can not be easily corrected if you are not an administrator. Recommendations to others considering the product: An integrated mobile app and ability to make time error request from the system would be more time efficient. What problems are you solving with the product? What benefits have you realized? Easy time corrections from ...

I love Paychex Flex. They handle all necessary tax forms/filings.

What do you like best? Running payroll is easy. I love not having to do all the tax forms, filings, etc. The app is also easy to use on my phone. What do you dislike? I am not crazy about the help section. It could be better. The report section is fairly easy to use, but it takes some digging to get to the reports that you might need. Recommendations to others considering the product: This app is easy to onboard and easy to use on an ongoing basis. The reports available to ...

Expansive Software, Needs Better Customer Service

What do you like best? I like the amount of features provided for the cost of the services. What do you dislike? Their account managers are not very knowledgeable about their product offerings. What problems are you solving with the product? What benefits have you realized? We are solving job costing issues with multiple locations needing to be added. We have realized we can add pay items to employees paychecks prior to processing our payroll. This was something we had to ...

Makes life easier

What do you like best? Paychex makes keeping up with changes that happen for my employees daily lives easy to navigate and adjust. Everything is laid out in a simple and easy to use style What do you dislike? There is a high turnover with specialists Recommendations to others considering the product: If you are looking into using Paychex Flex know that it streamlines your payroll and makes life much easier What problems are you solving with the product? What benefits ...

Paychex is a great addition to our team!

PROS & CONS What are the best aspects of this product? Paychex helps me become more efficient and effective in performing my tasks. All the information I needed is now neatly organized, all accessible, in one platform. Their customer support is also beyond amazing! Reachable and always willing to help. What aspects are problematic or could work better? I'm looking forward to a feature where I can download reports in Excel format, and a better COBRA administration platform. I think ...

High-quality service

PROS & CONS What are the best aspects of this product? I love how user-friendly and accessible this software is! It's easier to maintain employee records because I can access the software anytime, anywhere. What aspects are problematic or could work better? Filling up the fields is not smart/responsive enough. It doesn't alert you if you're missing something on the date you're entering. You have to figure it out yourself. What specific problems in your company were solved by this ...