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9.2

Spot Score

Paychex Flex - Payroll Software

Paychex Flex Reviews in April 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

Expert's Review

Paychex Flex has established itself as a reliable and user-friendly platform for payroll and human resources management, garnering consistent praise for its intuitive interface and comprehensive functionality. Users frequently highlight the platform’s ease of navigation, which simplifies tasks such as processing payroll, managing employee data, and accessing ...Read more

Paychex Flex pros and cons

  • Helps businesses meet federal and state tax regulations.

  • Allows employees to access paystubs and tax forms independently.

  • Tracks employee time off seamlessly within payroll processing.

  • Accessible from anywhere, providing flexibility for businesses and employees.

  • Costs may vary, and pricing details are not readily available upfront.

  • Some users may require training to fully utilize all features.

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Showing 161-170 out of 771

BB

Bill B

10/13/20

5 out of 5

Excellent payroll tool

What do you like best? The ability to show past w-2s is helpful What do you dislike? Can be integrated better for pto request What problems are you solving with the product? What benefits have you realized? Gives employees ability to access their records easier

LN

Lora N

10/13/20

4.5 out of 5

easy to use

What do you like best? It is extremely easy to use and user friendly. You are able to make edits and it also will catch mistakes that you may have made as well for you. What do you dislike? It takes a while to go through all the items What problems are you solving with the product? What benefits have you realized? I can submit payroll myself instead of using another person to cut checks to our employees

KK

Kristen K

10/08/20

5 out of 5

Simple Payroll Platform for All Businesses

What do you like best? Paychex is extremely simple to use. You can easily monitor your hours, benefits, paid time off, etc. There is also an app for your smartphone, which is also very user friendly. Downloading and accessing past paystubs is also extremely convenient and simple to access. I also like the overall look and feel of both the app and the website. They are both very well put together- clean and straight forward. As a new user of Paychex, I have had minimal issues using both ...

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KC

Kellie C

09/03/20

1 out of 5

$8500.00 in Penalties

I have used Paychex for 19 years. Over two years ago, I found out that 3 quarters of 941 forms were not filed. I ended paying over $6000.00 in penalties and $4000.00 in interest charges. After timely email correspondences and escalating emails in TaxPay, (there was never a phone number that I could call) I finally received acknowledgment that they made an error. They agreed to file an abatement request for the IRS, but refused to pay any penalties. After a year and a half, I finally ...

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EB

Eric B

08/28/20

5 out of 5

User and Self Employed Business Owner

What do you like best? One sign in for both company and individual accounts. Being able to adjust most company settings for 401K without additional support. Filing the annual 401K federal reports. Wide selection of investment options for the 401K with excellent fund history, prospectus and details available for research. What do you dislike? The new interface doesn't have all of the features available yet like transaction details. Exporting transactions for 3rd party app ...

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TK

Terri K

07/29/20

5 out of 5

Great Payroll Software!

What do you like best? Used Paychex for several years ... love it! I've tested other products and have chosen to stay with Paychex. It meets our needs and is a better software. What do you dislike? Paychex is great software. Can't think of a downside! What problems are you solving with the product? What benefits have you realized? The software is always up-to-date. Never had any issues with payroll. I use Paychex Time & Labor so our hours integrate seamlessly. Love their ...

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AI

Administrator in Non-Profit Organization Management

07/29/20

4.5 out of 5

Payroll Observations

What do you like best? It is the most user friendly efficient program on the market. Customer servicing is second to none! What do you dislike? I cannot think of any downfalls at this time. Recommendations to others considering the product: ease of program & great customer servicing What problems are you solving with the product? What benefits have you realized? Since being Paychex customer, we no longer worry about correct reporting to the IRS.

UI

User in Insurance

07/29/20

3.5 out of 5

Paychex Flex is adequate

What do you like best? Time Off requests are easy to input/approve. I work as a manager so this is a helpful tool, but I am not sure my organization is fully utilizing all aspects of Paychex. What do you dislike? Navigating through some of the personal/HR aspects can be cumbersome as far as locating the specific areas I am trying to reasearch. Again, this could be my organization specific as there has been limited "training" so to speak of the aspects and usage of Paychex. ...

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AI

Administrator in Accounting

07/24/20

4 out of 5

Paychex

What do you like best? The availability of online access to set up payroll and print reports. What do you dislike? Paychex sales reps are changing every 6 months. If you have a question, you have to call a 1-800 number instead of the rep who trained you on the software. Recommendations to others considering the product: Ask for an inside sales rep instead of 1-800 customer service. They will not be located in your state, but will be available if you have problems with ...

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UI

User in Architecture & Planning

07/22/20

0 out of 5

Unprofessional

What do you like best? That is online and gives you the illusion you are managing something. What do you dislike? The unprofessionalism and neglection regard to the users. Recommendations to others considering the product: Choose someone who will help you to solve your problems and knows how to read numbers and insert them in the W2. Jacquelyn Speagle is the "Payroll Speciallist" to our account at Paychex. What problems are you solving with the product? What benefits ...

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