Paychex Flex

Paychex Flex Lives Up to the Name

Excellent payroll tool

What do you like best? The ability to show past w-2s is helpful What do you dislike? Can be integrated better for pto request What problems are you solving with the product? What benefits have you realized? Gives employees ability to access their records easier

Simple Payroll Platform for All Businesses

What do you like best? Paychex is extremely simple to use. You can easily monitor your hours, benefits, paid time off, etc. There is also an app for your smartphone, which is also very user friendly. Downloading and accessing past paystubs is also extremely convenient and simple to access. I also like the overall look and feel of both the app and the website. They are both very well put together- clean and straight forward. As a new user of Paychex, I have had minimal issues using both ...

User and Self Employed Business Owner

What do you like best? One sign in for both company and individual accounts. Being able to adjust most company settings for 401K without additional support. Filing the annual 401K federal reports. Wide selection of investment options for the 401K with excellent fund history, prospectus and details available for research. What do you dislike? The new interface doesn't have all of the features available yet like transaction details. Exporting transactions for 3rd party app ...

Great Payroll Software!

What do you like best? Used Paychex for several years ... love it! I've tested other products and have chosen to stay with Paychex. It meets our needs and is a better software. What do you dislike? Paychex is great software. Can't think of a downside! What problems are you solving with the product? What benefits have you realized? The software is always up-to-date. Never had any issues with payroll. I use Paychex Time & Labor so our hours integrate seamlessly. Love their ...

I love Paychex Flex. They handle all necessary tax forms/filings.

What do you like best? Running payroll is easy. I love not having to do all the tax forms, filings, etc. The app is also easy to use on my phone. What do you dislike? I am not crazy about the help section. It could be better. The report section is fairly easy to use, but it takes some digging to get to the reports that you might need. Recommendations to others considering the product: This app is easy to onboard and easy to use on an ongoing basis. The reports available to ...

High-quality service

PROS & CONS What are the best aspects of this product? I love how user-friendly and accessible this software is! It's easier to maintain employee records because I can access the software anytime, anywhere. What aspects are problematic or could work better? Filling up the fields is not smart/responsive enough. It doesn't alert you if you're missing something on the date you're entering. You have to figure it out yourself. What specific problems in your company were solved by this ...

Five stars for UI and customer service!

PROS & CONS What are the best aspects of this product? I've been using Paychex for 4 years and I've never had any bad experience with their customer service! They have always been polite and helpful! In terms of the software features, Paychex Flex works awesome when it comes to custom analytics and reports. What aspects are problematic or could work better? There are some additional fees for some actions (such as voiding checks) that I am not aware of. So some employees were not ...

Great customer service

What do you like best? Customer service both my designated and phone customer service are always great. Polite, quick and if unable to resolve, quick to esculate. What do you dislike? Paychex Flex takes some time to learn, I have done it bit by bit. There are a lot of functions. Sometimes I can not get an answer on the first call and need to call a different department. I wish the different components "talked" to each other better. What problems are you solving with the ...

Thumbs up to Paychex!

PROS & CONS What are the best aspects of this product? Why do I love Paychex? There are four reasons: (1) it's cost-effective; (2) awesome customer service; (3) on-boarding new employees is easy-peasy; and (4) smooth payroll processing! What aspects are problematic or could work better? It currently doesn't have an email notification as a reminder to process payroll fees. I hope it would be an added feature soon. What specific problems in your company were solved by this product? ...