parcelLab Reviews in February 2025: User Ratings, Pros & Cons

"Streamlining returns management"

What do you like best about parcelLab? What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their "Retain" feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.

"Game-Changing Solution for Post-Purchase Communication"

What do you like best about parcelLab? Having personally experienced AfterShip's service and endured Narvar's aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.

"Very useful service"

What do you like best about parcelLab? We saw direct postitive impact for our customer service after GoLive. Pro-active communication towards our customers, in case of delivery problems, was a game changer for us.

"Better experience for your customers and peace of mind for yourself"

What do you like best about parcelLab? parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn't even identified ourselves.

"Flexible platform driving impactful results"

What do you like best about parcelLab? Flexibility High customization level

"The best tool for companies when it comes to post purchase communication"

What do you like best about parcelLab? When it comes to post purchase communication from companies to end customers, there is no getting around parcelLab.

"Partner of the first minute, can recommend it completely"

What do you like best about parcelLab? Communication to customers by sending them better tracking information was really improved. Had also a big effect on our revenues and product pays itself. Lot of customers enter our shop through the tracking mail or whitelabeled tracking page. Better then having them on the tracking page of a carrier with no route back to your shop.

"Dynamic and modern team at parcelLab"

What do you like best about parcelLab? The parcelLab team has got very good ideas to almost all challenges on the market to reach the best post purchase experience for customers.

"Service boost"

What do you like best about parcelLab? It's a practical tool to provide customers with the service they deserve. What do you dislike about parcelLab?

"Post Purchase Software solution that elevates your communication to the next level!"

What do you like best about parcelLab? It is an easy to implement solution with significant impact on the customer experience. We were able to reduce Customer Service inquiries while strengthening our branding in the communication journey.