parcelLab Reviews in February 2025: User Ratings, Pros & Cons

"Global reach, easy setup"

What do you like best about parcelLab? Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab's international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience.

"Powerful post purchase communications tool for retailers"

What do you like best about parcelLab? They've clearly built their software thinking about users like me. Setting up post-purchase emails? Super easy. What really got me is their communication tools. They keep adding cool features, from handling returns to giving insights even before checkout.

"Great for managing returns"

What do you like best about parcelLab? parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers.

"Smooth setup and top-notch returns experience"

What do you like best about parcelLab? Absolutely love my experience with parcelLab! Their customer service? Top-notch! Quick responses, and clear instructions, and they practically did all the setup after I sent my dispatch confirmation to their system. Their support and user-friendly approach are just what I needed.

"My favourite service provider"

What do you like best about parcelLab? Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, narvar, I can vouch for the support that parcelLab offers.

"Very smooth and seamless post purchase experience"

What do you like best about parcelLab? What sets parcelLab apart is its uniqueness. The product doesn't just offer a run-of-the-mill solution; it offers a tailored experience that resonates with our brand and customer expectations. It's not just about the bells and whistles – it's about the practicality and effectiveness of the tools at our disposal.

"A great tool for elevating your post-purchase game"

What do you like best about parcelLab? I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I'm also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.

"The go-to solution for ecommerce retailers"

What do you like best about parcelLab? What I particularly notice about parcelLab is how they clearly showed their benefits compared to AfterShip during our first talks. But what makes me truly value them is the direct customer support I get. It's different from the always changing agents on the chat with AfterShip. With parcelLab, it feels more personal. Plus, they give many customization and localization choices, which has really improved the after-sales experience for my customers.

"Best post-purchase software out there!"

What do you like best about parcelLab? I value parcelLab for its significant impact on the post-purchase journey of our clients. It's central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.

"Streamlining returns management"

What do you like best about parcelLab? What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their "Retain" feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.