Paperform Reviews in March 2025: User Ratings, Pros & Cons

I've used just about every form builder…

I've used just about every form builder out there. Paperform is the easiest to use and, best of all, they have the best support. I've had to ask their tech support multiple questions, sometimes very complicated ones, and every single person that helps me has been fantastic and thorough. When it comes to online support, this kind of service is hard to find. I recommend Paperform to everyone.

Simply Great!

We use paperforms to organize our all company parties as well as travels (Hotels, trains...) and orders. We love the Design and how easy it is to use. We also love the integration options (excel and asana). The team is also always very available per chat, amazing service.

Can't say enough about their Agency…

Can't say enough about their Agency plan, support, and features. A game changer for my business.

Incredible chat support from Will!

Incredible chat support from Will! In this day and age of chatbots and other automatic forms of support, Paperform taking the time and having actual people provide you with quick and helpful support feels absolutely amazing. Best customer support I have received in a while!

PaperForm for law firms: a good fit

I'm a consulting database developer. My client on this project was a law firm working on a lawsuit with many thousands of clients. We needed to get important basic data from these clients. We had lots of options for a public-facing form, including building it right inside our low-code database platform; but the boss at the law firm wanted the questionnaire to be both flexible and attractive, and PaperForm fit our requirements better than anything else. I found building the questionnaire in ...

The best chat support experience I've had in years!

Jim assisted me with some multi-step logic questions in Paperform and the entire experience was a breath of fresh air. His communication was prompt, clear and very helpful. Easily the best chat support experience I've had in years. I would give it 6 stars if I could.

Literally the best support you can imagine

Been using Paperform since they launched several years ago and every single time I reach out to support you feel like you're chatting with someone who is both knowledgable and enthusiastic to help. The form is feature packed but recently there was a feature we needed within their existing Hubspot integration which was missing, and blow me down, they included in their near term roadmap already! I'm a customer of other top tier form apps and they don't roll this way, Paperform is different, ...

Paperform continues to overdeliver

Conner and Danny from support were awesome! Anytime I ever needed to do something "outside the box" the service has been amazing. I've been more than please switching from Typeform. Paperform has more rich customization features and can't say enough about their support staff.

"Easy and beautiful"

What do you like best about Paperform? I've researched and used a few other solutions before discovering Paperform, and so far Paperform has been the only one that offered features and integrations that tend to all of my needs. I usually work with very long and complex forms and Paperform's simple interface makes it a lot easier. Also, Paperform communicates really well with Zapier, which was one of my main issues before I started working with it.

Intelligent, Sophisticated Operators

We couldn't have asked for more, their support team was second to none and was able to find workarounds for all of our calculations however complex. We can't speak highly enough about them a special mention to both Jim previously and Sonny whose response time was impeccable given the complexity of the calculations. Highly recommended.