PagerDuty Reviews in March 2025: User Ratings, Pros & Cons

PagerDuty is invaluable!

PROS & CONS What are the best aspects of this product? The seamless integration with third party apps is awesome! Because of these integrations, we are promptly alerted for any issue within our system. What aspects are problematic or could work better? We have to use the API to search for incidents. I wish they would change this because it's a bit of a hassle. The integration keys requires an existing user to function, and this is not actually helpful in recreating bots. What specific ...

The best incident management solution!

PROS & CONS What are the best aspects of this product? Some of the best things about PagerDuty are its ability to: (1) assign member schedules; (2) systematize issue resolutions; (3) facilitate internal communications; and (4) prompt notification of incident reports. What aspects are problematic or could work better? I think they should improve on the mobile app version of this software because it's a bit slow. What specific problems in your company were solved by this product? It ...

Pager Duty a great inncident manager

What do you like best? it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification What do you dislike? We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are ...

Reliable, easy to use on-call notifications

What do you like best? PagerDuty provides us with a reliable, easy to use on-call system. It integrates easily with our existing monitoring stack(DataDog) and also with the ticketing and communication stack that we use(jira and slack) and provides all of the toolings that we needed to get up and running and bring new teams on board with little to no friction. While we haven't used the postmortem features much yet in our limited use of them they seem to be very well done and could be a ...

Key tool in Ops world

What do you like best? 1. Simple to use 2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc 3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what What do you dislike? Like the tool so far; nothing that stands out that says - "I dislike this" Recommendations to others considering the product: Market leaders and best tool available. Its pricey but you get what you pay What ...

PagerDuty does it all!

What do you like best? It is intuitive and easy to configure. I can send users an invite and I don't need to hold their hands while they configure their own escalation policies. What do you dislike? Not much to dislike. Maybe the fact that you cannot set an override for days in the past. But that is just my HR complaining, not an actual issue What problems are you solving with the product? What benefits have you realized? We use this for everything, including providing 24/7 ...

Nice tool, but with a few key limitations

What do you like best? Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly! What do you dislike? The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created. The other main pain point is searching for a ...

PagerDuty Helps Keep Our Systems Going

What do you like best? PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable. What do you dislike? Can be a little ...

Integration for success

What do you like best? I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation. What do you dislike? With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in ...

Using PagerDuty

What do you like best? I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if ...