PagerDuty Reviews in March 2025: User Ratings, Pros & Cons

PagerDuty really improved our incident management

What do you like best? It's really easy to set up and has instant responsiveness. People get a call from PagerDuty within seconds from the time when a notification is sent from one of the production systems. What do you dislike? When using integration with tools like StatusCake it's hard to split notifications into separate services on the side of PagerDuty. This might need resolving once we grow and have multiple quick reaction teams taking care of different systems. What ...

Easy to use, great alerting and incident management

What do you like best? PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup. Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us. What do you dislike? It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective. As an admin as well, I ...

Many integration options and schedule capabilities that is flexible for our team

What do you like best? The number and flexibility of the integrations that will feed into the system, the ways that we can set things up for notifications, and for on-call schedules/shifts. PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time. I really like the mobile app options for notifications, as well as the ability to cut ...

Pagerduty help us to notify of any alerts that helps us keep our systems up & running 24x7

What do you like best? Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us a lot. What do you dislike? I use Pagerduty settings very rarely & we do not use all the options available so there is nothing I have disliked until now. What problems are you solving with the product? What benefits have you realized? We have configured ...

Excellent Product - Versatile

What do you like best? PagerDuty helps us keep our escalations in check. It has everything we need, including API hooks to bring in and send out notifications, a variety of scheduling options, and a lot of versatility in how notifications are handled. It also has a significant number of integrations with 3rd parties, which makes it easier to get started with the product. What do you dislike? It can get a bit pricy, but it is well worth the cost. PagerDuty can also be a bit ...

PagerDuty

What do you like best? It is very easy to get started. The basics work properly and as you become more familiar you have considerable options for alarm management. What do you dislike? I personally did not find any dislikes based on our deployment. Recommendations to others considering the product: Ease the pain of handling notifications and escalations. What problems are you solving with the product? What benefits have you realized? We are using PagerDuty with our ...

Part of a well-balanced incident response architecture

What do you like best? Extensibility with other platforms makes it easy to use PagerDuty as a single-source of information during incidents which leads to faster time to recovery and more accurate post-mortem reviews. What do you dislike? At times, the UI has been difficult to navigate. Sometimes something simple like "remove this user" would prompt you to take action elsewhere first, which would lead to another prompt to take action in yet another place first. I believe some of ...

A required tool for a 24/7 operations/support team

What do you like best? Probably the most important third party tool we leverage. Handles real issues with ease, sometimes making us forget how critical of a service it is. The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve). Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have ...

No more forgetting to rotate oncall

What do you like best? I like the accountability of acknowledgement and marking resolved. I like the automated scheduling so there's no more "Who's going to sign up for this weekend" I also enjoy the variety of service integration options. What do you dislike? Above a smaller user count it can get a little expensive. What problems are you solving with the product? What benefits have you realized? We use pagerduty to automate and add consistency to our oncall process

Great tool for tech engagement

What do you like best? The phone integration is really what makes this product great. Allows out alerting to quickly engage our tech resources What do you dislike? Wish there were more product integrations. What problems are you solving with the product? What benefits have you realized? Tech engagement was ensure with the phone paging method.