PagerDuty Reviews in March 2025: User Ratings, Pros & Cons

Incident management tool

PROS & CONS What are the best aspects of this product? What I like best about PagerDuty is its integration with other apps that we also needed in our business. Through this app, we were able to: manage shift schedule efficiently, add and remove resources from the schedule, generate analytics for various tickets. What aspects are problematic or could work better? This app is not easy for beginners especially the scheduling feature. Good thing, there are video guides avaiable to help one ...

A big improvement in our operations!

PROS & CONS What are the best aspects of this product? I love its unique features such as rotations, on-call assignments, and service groups! Its interface is user-friendly and the integrations makes our work easier and seamless. It also provides a list of providers which comes in handy for us in dealing with issues. It's a robut system! No downtime, no issues at all. What aspects are problematic or could work better? I'm not sure why they sometimes changes the user interface making it ...

PagerDuty is invaluable!

PROS & CONS What are the best aspects of this product? The seamless integration with third party apps is awesome! Because of these integrations, we are promptly alerted for any issue within our system. What aspects are problematic or could work better? We have to use the API to search for incidents. I wish they would change this because it's a bit of a hassle. The integration keys requires an existing user to function, and this is not actually helpful in recreating bots. What specific ...

So far the most effective tool I've used for incident management

PROS & CONS What are the best aspects of this product? This is a high-performing tool that improves our way of managing software and system incidents. It notifies our team whenever there's an issue that needs resolving and it allows us to get on it immediately. What aspects are problematic or could work better? It's a bit pricey and the functions are not that flexible to the needs of the user. What specific problems in your company were solved by this product? It keeps us aware of the ...

The best incident management solution!

PROS & CONS What are the best aspects of this product? Some of the best things about PagerDuty are its ability to: (1) assign member schedules; (2) systematize issue resolutions; (3) facilitate internal communications; and (4) prompt notification of incident reports. What aspects are problematic or could work better? I think they should improve on the mobile app version of this software because it's a bit slow. What specific problems in your company were solved by this product? It ...

PagerDuty is the best!

PROS & CONS What are the best aspects of this product? I find its ability to integrate with multiple softwares really useful for our company since we utilize a lot of apps in our operations. We're able to be alerted on any changes in our system and any of our team members can respond to it in no time. What aspects are problematic or could work better? I have no issues with PagerDuty! It's an awesome software. What specific problems in your company were solved by this product? On-call ...

Reliable tool!

PROS & CONS What are the best aspects of this product? Here are the things I love about PagerDuty: simple user interface, effective notification and alerts, easy setup process, user-friendly mobile app, easy customization of settings, and reliable. What aspects are problematic or could work better? There was an incident where I was not alerted of any issues because of a bug in their system. It was resolved right away. What specific problems in your company were solved by this product? ...

Top-notch business solution

PROS & CONS What are the best aspects of this product? PagerDuty really does its job in improving our operations. We're more efficient now when it comes to resolving software issues. We're now able to easily recover data when needed. What aspects are problematic or could work better? The user-interface is a bit complicated and too complex for non-experts and beginners. What specific problems in your company were solved by this product? This software is a critical part of our business ...

Management made easier!

PROS & CONS What are the best aspects of this product? I love PagerDuty because of its custom configurations that allows seamless integrations with other apps and efficient management of app/software incidents. What aspects are problematic or could work better? The user-interface is not that user-friendly and optimized. What specific problems in your company were solved by this product? This app helped every team within our organization because it monitors multiple aspects of our ...

I love everything about PagerDuty!

PROS & CONS What are the best aspects of this product? PagerDuty can get you alerted on any kind of issue on your services, apps, or software. It allows users to create flexible escalation paths. What aspects are problematic or could work better? Just a suggestion -- I hope they would add alternative escalation policies to make it even more customizable and flexible based on the user's needs. What specific problems in your company were solved by this product? PagerDuty helped our ...