PagerDuty

A required tool for a 24/7 operations/support team

What do you like best? Probably the most important third party tool we leverage. Handles real issues with ease, sometimes making us forget how critical of a service it is. The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve). Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have ...

No more forgetting to rotate oncall

What do you like best? I like the accountability of acknowledgement and marking resolved. I like the automated scheduling so there's no more "Who's going to sign up for this weekend" I also enjoy the variety of service integration options. What do you dislike? Above a smaller user count it can get a little expensive. What problems are you solving with the product? What benefits have you realized? We use pagerduty to automate and add consistency to our oncall process