PagerDuty Reviews in March 2025: User Ratings, Pros & Cons

Convenient easy and reasonably priced

What do you like best? Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great What do you dislike? I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly Recommendations to others considering the product: Just make sure that you don't purchase too many users, as you're ...

Quick and Actionable Info

What do you like best? Via simple tooling and integrations in PagerDuty our team can find the exact information and alerts we need to ensure uptime. What do you dislike? Oncall schedules and the confusion around promoting someone to on call during a current rotation. Recommendations to others considering the product: I would recommend PagerDuty for folks looking to quickly zero in past the fluff of traditional alert management tool to see the real problems and have the ability ...

BSE Pagerduty Review

What do you like best? I love the ease of setup and use, as well as all the integration methods available to integrate with existing apps to add monitoring where needed! What do you dislike? Some features are locked behind higher tiers of the service but that is somewhat expected. For small businesses, there are some limitations that are more just inconveniences such as the ability to remove users from multiple on call schedules without having to manually edit each one. ...

PagerDuty enables my team

What do you like best? One of the best and most important features of PagerDuty is its scheduler. My team is able to leverage the flexibility and power of the PagerDuty scheduler to manage our on-call rotation. The escalation functionality of the scheduler assures that our team will always be reachable. No more long wait times when we're needed. What do you dislike? PagerDuty is a very robust and capable notification platform. Some of that power comes at a cost of complexity. The user ...

PagerDuty life saver for IT team

What do you like best? Accurate alerting Timely alert and escalation What do you dislike? Nothing specific except for it wake us up at 2 am What problems are you solving with the product? What benefits have you realized? We use PagerDuty to alert our IT team in case of any outages or user is trying to reach us urgently. Works all the time everytime

All the detail you need, nothing you don't,

What do you like best? The product is super easy to set up for an entire team. Scheduling is streamlined and easy to understand. There are no surprises. On the backend, it just works and lets me know when there are issues. What do you dislike? The amount of detail regarding each incident could be extended. What problems are you solving with the product? What benefits have you realized? We use it to inform us of degraded performance and unexpected issues with memory, CPU or disk.

Excellent service

What do you like best? Reliability and functionality across devices What do you dislike? It can be a bit of an effort to get some of the integrations working as expected. Recommendations to others considering the product: It is fairly easy to get a trial setup enough to prove its value. Take the time to explore all of the features. What problems are you solving with the product? What benefits have you realized? Team notification and outage response have improved ...

Pager...always on Duty!

What do you like best? PagerDuty just works. We needed a supplement to our phone system to route after hours calls to different groups with different schedules along with a technician rotation within each call group. We were able to easily accomplish this with PagerDuty. I also like that you have multiple methods of notification; phone, text, push, email. We've been using the service for the last 7 years and it has been rock solid. Highly recommend. What do you dislike? We don't use a ...

Easy setup and reliable

What do you like best? Service is reliable and product you rely on to notify you What do you dislike? Nothing bad or areas I dislike. Yet to find any function I would change What problems are you solving with the product? What benefits have you realized? Pagerduty is being used to provide a full global operation service desk where escalation path have been created to alert based on criticality

so far pagerduty works fine for us. one grip i have is the nagios calling pager duty via pd-nagios

What do you like best? -fairly flexible with call rotation and scheduling -escalation is great (in fact that's why we got it in the first place) -API call is a plus though we are not taking much advantage at the moment What do you dislike? -the price, at about 30 dollars per user its harder to convince to have more users on pager duty -would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the ...