PagerDuty Reviews in March 2025: User Ratings, Pros & Cons

Good and effective tool.

What do you like best? I love Pagerduty because it is a software that is offered in the management of incidents in the systems of some platform, providing answers and solutions in a very agile way, mentioning that most of the functionalities of this system are in the percentage maximum availability, providing a better performance on the platform, without excluding that its access to the api for additional custom configurations is very great, since it is fundamentally fast, allowing the ...

The quickest and easiest way to set your team up on alerting.

What do you like best? PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary. What do you dislike? The robotic voice that calls could be less ...

Pager Duty is very helpful

What do you like best? How we can manage the schedules and still be notified when there are outages. It helped us eliminate the pager..now I only carry my phone around and not an archaic pager as well. What do you dislike? My only dislike, but most likely just needs some tweaking, is it opens a new incident on interfaces coming back up instead of closing the down incident. What problems are you solving with the product? What benefits have you realized? Easy pager rotation..no ...

Best team scheduling/management tool

What do you like best? All features available in PagerDuty are pretty awesome. What do you dislike? I don't have anything specific because, whatever we require from our team/project point of view it's the best for us. Recommendations to others considering the product: We can use this as part of our daily use, if we've more work to do with incident management, IT team escalation, efforts tracking and all other Support related tasks. What problems are you solving with the ...

Pretty important tool in our toolbox

What do you like best? Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc... The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful. What do you dislike? ...

Easy to integrate, hard to live without

What do you like best? I appreciate the lightweight nature of PagerDuty and the fact that it easily integrates with all of our third-party services like Slack, Datadog, and M/Monit. The Slack integration especially makes it very easy to interact with triggers, and there's even a Hubot integration that allows for easy access to PagerDuty triggering and OnCall information. We've had PagerDuty since nearly the founding of the company, and it has been a pillar of our Operations team and our ...

A must have tool

What do you like best? PagerDuty has a really simple interface and does its job in an impeccable way. It send alerts via Phone calls, texts, emails or push notifications and can be integrated with many third party tools. We use it mainly with DataDog and AWS, setup was done in minutes and maintenance is practically zero. It's simple enough to be used by non technical people as well. Their Android app is also quite simple and easy to use and doesn't seem to consume a lot of battery and ...

Pagerduty sits at the core of our devops systems, and offers superb integration

What do you like best? I love the ability to route almost any kind of issue or alert to it, from standard cloud services to our in house application software. I think the ability to create flexible escalation paths is superb. What do you dislike? I haven't seen anything I truly dislike. It would be useful to have alternative escalation policies for a service, to define different paths for holidays and other scheduling types. Recommendations to others considering the product: I ...

Simple, api-driven service for alerting and escalation

What do you like best? The extensibility through plugins is top-notch What do you dislike? The pricing is a bit obtuse, and like many of their competitors, there is a sso-tax Recommendations to others considering the product: Start with defining an incident, and who must respond What problems are you solving with the product? What benefits have you realized? Having one place to replace someone being on pto/unavailable is crucial

Perfect Tool for Incident management

What do you like best? Integrations with external services. For example, Slack, email alerts, etc., Managing the shift schedule and overlapping without changing the original schedule, adding/removing the resources from the schedule, and analytics like ticket handled by each team and each user. What do you dislike? Scheduling is quite complex for beginners, once we get to use to it, it will be easy work. To overcome this issue, if you have some video guide, that would be a real help. ...