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Paddle

Paddle Reviews in April 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 81-90 out of 5989

DN

deez nuts

06/05/24

5 out of 5

He helped me immeadiatly without asking…

He helped me immeadiatly without asking questions

MA

Martin Artale

06/04/24

5 out of 5

Excellent Service

The chat was very helpful with me cancelling my subscription that I loaded by mistake.

TA

Tahan Aparyam Yasharalah

06/04/24

5 out of 5

It was really fast and easy.

Date of experience: June 04, 2024

PM

pharoah mosby

06/04/24

5 out of 5

Great response and feedback

Great response and feedback. When I wasn't satisfied with the purchase, Paddle was hassle-free. I would purchase from Paddle again in the future, depending on the business's needs.

PP

Pakarn Pahulo

06/04/24

5 out of 5

refund request

Very easy to get a refund on an accidental purchase.

DL

Doug Lerner

06/04/24

5 out of 5

It was easy to cancel a no-longer-needed subscription

I needed to cancel a subscription I no longer needed (no problems with the service, I just wasn't using it anymore) and they made it easy to do.

A

Adam

06/04/24

5 out of 5

Great service

Date of experience: June 04, 2024

PM

Parkview Motors

06/03/24

5 out of 5

Money back guarantee

I read where this programme had a money back guarantee and I got it and had difficulty in fixing an issue that i had. I tried using the software and that did not resolve the issue. I then used their tech people and they tried very hard to solve the problem but to no avail. I then exercised my right for a refund under the agreement which they honoured.

AH

Aulia Hidayah

06/02/24

5 out of 5

Love to use paddle

I like use paddle. The process is fast, easy to do, quick response and i get the report as soon as i canceled my subscriptions.

JR

Jim Radcliffe - Dallas, Texas

06/01/24

5 out of 5

I was being billed for two…

I was being billed for two subscriptions for Clean My Mac X but I only bought one. The cancellation of one of the subscriptions only took a few minutes.