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Paddle

Paddle Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review generated by AI

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 51-60 out of 5989

C

Cecile

06/17/24

5 out of 5

Refunded an unexpected charge.

A series of links were provided for me to solve an issue. Completed in less than 5 minutes.

KE

Kosti Eriksen

06/17/24

5 out of 5

Got what i needed right away.

Got what i needed right away.

ET

Elizabeth Trujillo

06/16/24

5 out of 5

They resolved my issue in a matter of…

They resolved my issue in a matter of minutes. I had canceled my subscription a while back but I was still charged. I was able to get my transaction reversed.

AD

Ashley Driscoll

06/15/24

5 out of 5

Super responsive

I received a response right away and they processed my request immediately. It was honestly super simple and helpful.

BR

Ben Rosario

06/15/24

5 out of 5

It was super quick and easy

It was super quick and easy. I love it! Thank you for quick turn around.

RM

Reynaldo Macias

06/15/24

5 out of 5

Frustrated that I was charged for an…

Frustrated that I was charged for an unwanted renewal. Contacted Paddle and communicated with the TrustPilot chatbot. Solution reached in less than sixty seconds. 👍🏽

A

Al

06/14/24

5 out of 5

Great service

Great expirience, nice service and support if you have problems or make mistake

CW

Charles Weck

06/14/24

5 out of 5

Ease of use

Problem sorted in just a couple of minutes. Learnt that responses should be kept short and simple to ensure Bot can understand.

GT

Georg Tollefsen

06/14/24

5 out of 5

fast

fast, reliable super!

AM

Alain Mertz

06/14/24

5 out of 5

very good experience

very good experience, if he had not told me I would not have realized that it was a robot, very efficient in these responses and the resolution of my problem