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Paddle

Paddle Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 101-110 out of 5989

B

Bill

06/01/24

5 out of 5

it just works!

Date of experience: June 01, 2024

LC

Lawrence Cirillo

06/01/24

5 out of 5

Quick and thorough response

Quick and thorough response

MV

Michele van Wyk

05/31/24

5 out of 5

Immediate and efficient feedback.

The feedback and solving of my query was immediate. Very efficient, friendly and helpful.

MV

Michele van Wyk

05/31/24

5 out of 5

Immediate and efficient feedback.

The feedback and solving of my query was immediate. Very efficient, friendly and helpful.

LH

Laura Haley

05/31/24

5 out of 5

Easiest interaction ever to cancel a…

Easiest interaction ever to cancel a subscription. I did have to look up what Paddle was initially, because I had no idea that the app I subscribed to used this payment...service? Still not sure what Paddle is, exactly.

LH

Laura Haley

05/31/24

5 out of 5

Easiest interaction ever to cancel a…

Easiest interaction ever to cancel a subscription. I did have to look up what Paddle was initially, because I had no idea that the app I subscribed to used this payment...service? Still not sure what Paddle is, exactly.

BK

Bojan Krajnc

05/30/24

5 out of 5

Refund subscription

Fast and smooth refund process executed by chatbot

RV

Raj Verma

05/30/24

5 out of 5

Great Service and Very good customer…

Great Service and Very good customer support. Thanks to team for my refund process.

RV

Raj Verma

05/30/24

5 out of 5

Great Service and Very good customer…

Great Service and Very good customer support. Thanks to team for my refund process.

BK

Bojan Krajnc

05/30/24

5 out of 5

Refund subscription

Fast and smooth refund process executed by chatbot