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9.4

Spot Score

Outreach - Sales Engagement Software

Outreach Reviews in April 2025: User Ratings, Pros & Cons

Empower your sales team, close more deals.

4

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Outreach Reviews & Ratings

4

Very Good

Based on 6504 ratings & 914 reviews

Rating Distribution

Excellent

(812)

Very Good

(82)

Good

(12)

Poor

(2)

Terible

(6)

Expert's Review generated by AI

Outreach has garnered high praise from users for its intuitive interface and comprehensive features aimed at enhancing sales activities. Users appreciate the ease of setting up sequences and custom journeys, making prospect and customer interactions efficient and personalized. The platform's user-friendliness and seamless workflow organization have been ...Read more

Outreach pros and cons

  • Easy to set up and use, with customizable journeys for prospects and customers.

  • Great support team that proactively helps fix issues and is responsive.

  • Intuitive workflow organization and user-friendly interface.

  • Simple setup and ease of use for both admins and reps.

  • Intimidating richness of features for newcomers without proper support.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 11-20 out of 914

AU

Anonymous User

11/14/23

5 out of 5

"very easy to use"

What do you like best about Outreach? the level of scalability / ux available for user What do you dislike about Outreach?

EM

Elackia M

11/09/23

5 out of 5

"Intelligent sales workflow tool"

What do you like best about Outreach? *Adding prospects to the sequence *Automate recurring emails

AU

Anonymous User

11/09/23

5 out of 5

"Great product and even better support"

What do you like best about Outreach? I like the product and how it helps me in my lead generation. Lots of great features. But the thing I like the best about Outreach is the quality of their technical support. I'll fill out a support ticket and identifiy how it's impacting my business. After, I'll receive a timely response commensurate with how I identify the issue's impact on my business. But in all cases, the response is really quick. And the issue is resolved, or the question is ...

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RR

Robbie R

11/09/23

5 out of 5

"Excellent technical support"

What do you like best about Outreach? Being a system admin/owner it is refreshing when you are trying to integrate different active processes/systems and you run into a blocker. The technical support is fast and superior to other companies I have experienced. Quick to understand the issue without following a script. Actionable response. When we had an issue in the removal of a very old version and replacement was "hung" they resolved that issue overnight and allowed us to progress removing ...

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AU

Anonymous User

11/09/23

5 out of 5

"Outreach is an amazing tool that helps you keep outbound lead generation organized."

What do you like best about Outreach? Love the visuals for day-to-day activities. Being able to log on first thing and see how I will spend the day from an activity standpoint allows me to set myself up for success.

KG

Kaitlyn G

11/08/23

5 out of 5

"Outreach is 11/10"

What do you like best about Outreach? Not only is Outreach easy to use, but the functionality and features are great. I use the chrome extension when I am in Salesforce so I can easily email/call/sequence my prospects without opening a new tab. Very seamless, have used Outreach at my previous company as well.

SD

Sylvain D

11/08/23

5 out of 5

"Great Solution and Excellent Support"

What do you like best about Outreach? Outreach is really intuitive and really well integrated to outlook; it really helps to work faster and keep track of the communications with third parties. The support team is excellent and I always receive a great support from them. I use it on a daily basis.

AU

Anonymous User

11/08/23

5 out of 5

"Outreach ROCKS!"

What do you like best about Outreach? Ease of use. Powerful analytics. Dynamic. It's fun to use. What do you dislike about Outreach?

NY

Nissim Yves O

11/07/23

5 out of 5

"Director, Business Development"

What do you like best about Outreach? The UI, documenation and support are spot on. What do you dislike about Outreach?

DC

Dave C

11/07/23

5 out of 5

"Great technical support received"

What do you like best about Outreach? I love that Outreach acts as my personal assistant giving me a list of tasks to do each day What do you dislike about Outreach?