Otter.ai Reviews in April 2025: User Ratings, Pros & Cons

One BIG problem …

One BIG problem at the outset is that there is no customer service number to call so any issue is challenging to get resolved in a timely fashion as it is too much back and forth with the customer service email and sometimes they don't fix the problem or address the wrong issue! The software is buggy and has several issues... half the time, the Zoom URL is reported as "Invalid" within Otter while it is still a perfectly good URL for me to join the meeting; So critical meetings that I ...

Buyer beware: Otter will hold your data hostage.

Let me preface this by saying I've been subscribed for almost two years (mostly too lazy to find another recording app). The transcription sucks btw. Anyway, the price for my account is due to triple next month so I figured, let me grab my recordings before I close my account. Lo and behold... Unless you're in the "Business" tier, you're forced to export every one individually. Obviously completely unfeasible, and that's the point. 2 years of *my* recordings are inaccessible to me because ...

The most shocking customer service

The most shocking customer service. Account was deleted and I have been waiting to hear back from customer service for over a month to have the issue handled. Please avoid at all costs!!!

Constant spam

Constant spam. Unsubscribed from all newsletters, even deleted my account, no way of getting rid of it. Next up is going to be a GDPR request.

Cannot trust it to be there for your transcriptions

Set up an interview in Zoom: it turns out Otter only transcribed my voice and not the person I was interviewing. No help with their manual or website. I am thus going to have to listen and type manually. Free, so I got what I paid for.

Really bad Support

Really bad support. Made sure to let us know that service would be better if we had a paid plan. What company does that? Would not recommend this company. No phone number to call. A bit shady.

Poor quality transcription and customer services

The actual transcription isn't great, some conversations were ok, and some were terrible. It actually reduced my productivity due to having to correct a multitude of errors. Secondly, they don't make it clear enough that you only get a certain amount of interviews and length of interviews when you pay for a package. I only found this out when halfway through an interview. Thirdly, when you contact 'customer services' you get automated responses (although this is not declared) and when you ...

Recently was spammed by a customer…

Recently was spammed by a customer initiated MS Teams call. Their stealth approach by not clearly notifying users that it attaches to all video conf tools is deception at best. It will spam all attendees Internal & External. Steer clear of any link associated with OtterPilot!

"Good transcription + summary software with hefty pricing"

What do you like best about Otter.ai? It's a useful and intuitive software that streamlines taking meeting notes. What do you dislike about Otter.ai?

Frankly just a scam and rip off

The service Otter.ai provides is mediocre at best - you need to proofread carefully as it is unreliable. However, my main complaint is the difficulty of amending or canceling your plan. They are relying on you not spending the time to log into several different sites, emailing, etc. to make any changes. Poor quality and I highly recommend people do pay for this plan.