9.6
Spot Score
Streamline customer service and save time with osTicket.
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Starts from $9/User/Month, also offers free forever plan
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AI
Administrator in Computer Games
07/22/15
osTicket is a great customer support tool!
What do you like best? I absolutely love how easy it is to install osTicket and even more importantly, how easy it is for my customers to get in touch with me. I am also thrilled with how osTicket presents incoming tickets, so it is easy for me to quickly respond to support tickets accordingly. osTicket also provides sample HTML email templates as well as a huge customization to everything in their backend. What do you dislike? Any features that are not currently implemented into ...
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AI
Administrator in Computer Software
10/01/13
Powerful Free Ticketing System
What do you like best? osTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag. What do you dislike? As with any free tool, while the community support is great, larger issues can take longer to resolve. Recommendations to others considering the product: For the SMB market or internal dev teams this tool can be a great asset to you. As you scale your ...
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