osTicket Reviews in February 2025: User Ratings, Pros & Cons

OsTicket Review

What do you like best? The customization of themes and plugins. What do you dislike? Limited functionality and no knowledge base What problems are you solving with the product? What benefits have you realized? osticket is good for internal use for team tickets

Easy to setup solution for basic requirements

What do you like best? Ease of installation. Installation is a beauty, easy to setup, a bunch of options to configure. What do you dislike? Need to interact with Switpage ACT! and Compac accounting, inventory and and rolepay Software Recommendations to others considering the product: Responsive web template to support mobile clients What problems are you solving with the product? What benefits have you realized? Customer Service and help desk

Free and reliable open source ticket system

What do you like best? Easy to install, easy to maintain, easy to customize. What do you dislike? There is no responsive/fresh design available. Recommendations to others considering the product: If you want to use it, have a look for commercial template vendors. A responsive theme is a must-have :-/ What problems are you solving with the product? What benefits have you realized? Handling customer problems.

Fully customizable

What do you like best? We have used osticket for about 3 years and it has really reduced our answering times and duplicate emails we were dealing with when just using outlook. What do you dislike? Only supports MySQL. Would like it to support Microsoft sql. What problems are you solving with the product? What benefits have you realized? It has solved a lot of our issues with duplicate emails being answered by 2-3 people with different answers for each one.

Excellent open source ticket solution

What do you like best? Very easy to use and quite easy for out clients to log tickets. Makes it easy for our customers to easily keep a log of their previous tickets. I also like the fact that it is easy to customise the software, with my limited knowledge of php I have been able to make adjustments as needed to integrate some of our other systems What do you dislike? Have had issues with embedding links in ticket responses to customers where the ticket system web address has been ...

Great start but not finished

What do you like best? Easy to use and easy to create tickets. It is open source and easy to install. The administration interface is both easy to find and easy to use. The whole ticketing software feels like it was designed for a programmer by a programmer. I do wish that it was a little bit easier for the common end user. It is nice to find software that is written in hosting friendly software such as PHP and MySQL. This makes it easy to place it on a shared hosting provider and access ...

A great open-source IT helpdesk with an outdated design

What do you like best? The massive amount of customization puts this helpdesk ahead of any other hosted solution. As well, the ability to create tickets from from emails is a huge help. What do you dislike? The systems archaic design puts it behind others in looks, however, this can be fixed by using a custom, responsive theme. Recommendations to others considering the product: Look into getting a well-designed, responsive theme and get involved in the big community of people ...

OS Ticket is my Go To Helpdesk Software

What do you like best? OS Ticket has a well established user base and development community. We have setup OS Ticket implementations internally as well as for various clients to use. It works well as a Helpdesk system and contains all the basic features required. We like it because it is easy to dive into the code and customize as per the project requirements. What do you dislike? The older versions suffered from some spaghetti code and poor versioning techniques. However, great ...

Great for our needs

What do you like best? It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base. What do you dislike? Honestly, we haven't found any negatives as of yet. It's been everything we need. Recommendations to others considering the product: It's a great open source ticketing system that should definitely be considered. It should be noted that the Admin panel has a separate and slightly odd path of /scp/login.php. ...

Alternative to the expensive options out there

What do you like best? I like that the self hosted version is completely in your hands as far as look and feel. I like that it just works, and we don't have to pay 50-100 per user per month. This saves us anywhere from 600-1200 a year, and thats if we only have 1 user. Currently, we have a team of 10, and this ends up saving us thousands, while still packing itself full of features and updates repeatedly. What do you dislike? I dislike that its maybe not as polished as other companies ...