osTicket Reviews in February 2025: User Ratings, Pros & Cons

Good for small business

What do you like best? I can utilize it on my own server and the API is easy to implement even for basic users. Admins love the ease of responding to and solving tickets and the ability to add common issues to a knowledgebase with ease. Users love they are being heard and in a timely manner with actual solutions due to the streamlining of the system. What do you dislike? Lack of public knowledgebase, all added by admins on our team. Means issues that may be prevalent to others with the ...

Great integration and simple interface

What do you like best? Its a very straightforward system and allocations and updates on tickets are very clear. Has the ability to created canned responses on the ticket which is great for time saving. Customer responses as well are informative and logical. What do you dislike? Some of the reports/filters can be a little tricky to filter down to your required results. Recommendations to others considering the product: Great for a straight forward support ticket system. What ...

OS Ticket Review

What do you like best? How easily it is to adjust to fit each use case. What do you dislike? The Kangaroo pictures for everyone, petty I know Recommendations to others considering the product: Try it out, that is how we started and next thing we know most of the other departments in the company are using it as well. What problems are you solving with the product? What benefits have you realized? Help desk, facilities, and a few others are using this for a ticketing system

OsTicket is free if you self host - but it may be worth paying for another product.

What do you like best? OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free. What do you dislike? Search function is terrible. Even the advanced form. If I could plug in a product like algolia I'd be much happier. It also has some settings and options that are a pain to figure out and use. Lack of an easy plugin for other services (like Slack) are a drawback when so many of our other ...

osTicket

What do you like best? I like the clean interface of the Help Desk tickets and the ability to show what is assigned to each member of the team What do you dislike? At this time, there is not much I would change. The system we use is simple, and it works. Recommendations to others considering the product: Give osTicket a trial and see if it will suit your work environment. What problems are you solving with the product? What benefits have you realized? This website has ...

Changed our help desk ticket experience

What do you like best? This software has given us the opportunity to complete many more tasks then in the past. Our tech team loves this help desk software and we utilize it daily. What do you dislike? I can’t say I or my staff have any complaints or dislikes. Recommendations to others considering the product: The platform is comfortable for all level of users. What problems are you solving with the product? What benefits have you realized? We can provide our customers with ...

Os ticket

What do you like best? It does the job. You can customize this product. What do you dislike? There a few things that are difficult to configure but once you familiarize yourself with the system it is fine. What problems are you solving with the product? What benefits have you realized? No helpdesk system before

Thanks to this platform I am available for my customers 24/7

PROS & CONS What are the best aspects of this product? I love how my clients can get in touch with me easily. I am amazed how this software shows incoming tickets, so I can respond to support tickets quickly. This software grants sample HTML email templates and huge customization tools. And you don’t have to worry about installation, because it’s easy and quickly. What aspects are problematic or could work better? In my opinion, they need to work on the plugins of some features. This is ...

An open-sourced helpdesk with a traditional design.

PROS & CONS What are the best aspects of this product? I like the customization it has. It's huge. This gives the helpdesk way more edge compared to other hosted solutions. In addition, it's capable of making tickets from e-mails. What aspects are problematic or could work better? The system functions with an arcahic design. It's what makes it lag behind its competition. Fortunately, this can be remedied through the use of resposive and customized theme. What specific problems in your ...

A fantastic open-source ticket solution for everyone.

PROS & CONS What are the best aspects of this product? Making use of it is really easy. Clients have little to issue in logging tickets. I love how it's simple in getting the software customised. Even with limited php knowledge, I'm still able to make the necessary adjustments in integrating some of what I learned into the system. What aspects are problematic or could work better? I was facing problems with embedded links. This is happens to tickets from customers where the system web ...