osTicket Reviews in February 2025: User Ratings, Pros & Cons

My primary go-to helpdesk platform.

PROS & CONS What are the best aspects of this product? OS Ticket has a developer community and user base that are both experienced and established. We were able to have the OS Ticket implemtations setup from within for clients to utilize. It functions impressively well with the Helpdesk system. It has all the basic functionality we need. What aspects are problematic or could work better? Its older versions suffered badly as a result of its poor version techniques and certain spaghetti ...

Great open source software

What do you like best? It is insanely easy to use, very intuitive, and is scalable for any industry What do you dislike? It's kinda hard to get setup initially but once you get going it's not too bad to continually maintain. Recommendations to others considering the product: It's really great especially considering it's free What problems are you solving with the product? What benefits have you realized? We now have a much more organized support process within th eorganization.

osTicket is a excellent ticket manager for growing companies

What do you like best? Opensource. There is a growing community giving support to the software and is easy to configure on our server. What do you dislike? Sometimes if you have a weird issue, it takes time to find a specific solution. Recommendations to others considering the product: Try osTicket, it is free. You will be loved. Is a very good tool for tickets management, unexpensive because is opensource, and has a back up of people's forum talking and giving support to user who ...

Simple ticket creation tool

What do you like best? The company in which I work is responsible for providing technical support in the area of telecommunications so we need to have a tool that allows our customers to create tickets with their requests. osTickets fully complies with this task, allows our customers to create tickets and through them we can respond to their requests and solve it. osTicket is an interesting tool because even though it is free, it allows you to customize the software according to the ...

Easy to use and free ticket system

What do you like best? That it is free forever as long as you are willing to install and host it yourself. The system keeps track of ticket history and time to complete helping us to keep track of our KPIs and statsitics for support. It is integrated with our email system so users do not have to log a ticket on a certain website they can simply mailto support@ and the ticket system handles it. The user registration process is seamless and requires no manual intervention to set people ...

Osticket Is the best for quick and free service desk

What do you like best? Very easy and fast to setup, used to save I.T services when main (paid) desk failed and lost data, OSticket was setup within a day to get us back up and running, while it is free there are some limits What do you dislike? Lack of support is key, there is no paid support so that can cause problems, the setup (Admin) system is abit confusing at times and the plugin's are very limited compared to other service desk solutions, there are some strange limits to queures ...

Easy peasy!

What do you like best? What I like best is that customers/clients don't have to have their own accounts/profiles to be assisted. All they have to do is email the specified email address we provide with their request and we recieve it on our end almost instantly. What do you dislike? I wish you can organize the tickets in a better fasion. The search bar tool doesn't work the best. And the "sort" drop down menu could have better categories to sort by. Recommendations to others ...

Perfect for whatever it is we need.

PROS & CONS What are the best aspects of this product? It has everything we want in giving a hand to our customers. It's a thing of beauty. We're using it as our basic ticket system along with its classifications. It also has a functioning knowledge base. What aspects are problematic or could work better? As of this writing, we have yet to spot anything negative. It basically covers all bases. What specific problems in your company were solved by this product? Now we have a way in ...

Great Customer Service management tool.

What do you like best? Very customizable. Great ability to create auto replies as well as templated replies making dealing with routine problems super easy. Good dashboards to help keep track of KPIs of customer service team. What do you dislike? Small support network, but good internal customer service. Recommendations to others considering the product: Set up templates and teams. What a time saver. What problems are you solving with the product? What benefits have you ...

Well thought out

What do you like best? Very easy to train employees on how to update, respond to, and take care of open tickets. Looks good too What do you dislike? Installation could be easier but it's nothing a fairly seasoned IT manager can't handle What problems are you solving with the product? What benefits have you realized? We used to solve issues through emails alone which got messy fast. osTicket let's us organize them and work through them much more quickly