osTicket Reviews in February 2025: User Ratings, Pros & Cons

Useful free ticketing platform

PROS & CONS What are the best aspects of this product? I can completely change the hosted version the way I want. Also, thanks to this platform we save $600-1200 a year, because you don’t have to pay for e.g. $50-100 per user, my team is of 10 members and according to this we are saving thousands of dollars. The software provides you with many features and updates continuously. What aspects are problematic or could work better? Yes, the platform has plenty of features, but sometimes ...

A cheaper option compared to the pricey ones in the market.

PROS & CONS What are the best aspects of this product? I love the fact that it's a self-hosted version. What's more, the ball is in your court when it comes to its look and feel. I love how it functions. We no longer have to resort to paying for having 50 to 100 users monthly. What aspects are problematic or could work better? I don't like the fact that it's not as polished compared to other companies in the market. It comes with a lot of features though. Sometimes, such functionality ...

My primary go-to helpdesk platform.

PROS & CONS What are the best aspects of this product? OS Ticket has a developer community and user base that are both experienced and established. We were able to have the OS Ticket implemtations setup from within for clients to utilize. It functions impressively well with the Helpdesk system. It has all the basic functionality we need. What aspects are problematic or could work better? Its older versions suffered badly as a result of its poor version techniques and certain spaghetti ...

Perfect for whatever it is we need.

PROS & CONS What are the best aspects of this product? It has everything we want in giving a hand to our customers. It's a thing of beauty. We're using it as our basic ticket system along with its classifications. It also has a functioning knowledge base. What aspects are problematic or could work better? As of this writing, we have yet to spot anything negative. It basically covers all bases. What specific problems in your company were solved by this product? Now we have a way in ...

Good Ticket System

What do you like best? Easy to use, Open Source, Good User interface What do you dislike? Not all functionalities of modern SaaS Ticket Systems (Chat, Social Integration) What problems are you solving with the product? What benefits have you realized? Answer Tickets fast, easier handling of support team

osTicket Review.

What do you like best? It's indeed incredibly simple while using, quite straightforward, and be used with each enterprise. What do you dislike? It is very difficult to really get installed originally, however until we start, it wouldn't be that tough to keep it consistent. What problems are you solving with the product? What benefits have you realized? Currently, we seem to provide a better structured comprehensive solution inside the company.

As much as this is one of the best free…

As much as this is one of the best free ticket system scripts available right now, it's 2020 and the default theme still looks like it's from Windows 1995 and is NOT responsive on either the front or backend. There are very, very few alternative third party themes with what looks like the best alternative being $100. This is quite fustrating. The Cloud Hosted options aren't cheap too, and if it's got the same poor theme and isn't responsive then it's not worth anywhere near the price with ...

A cheaper option compared to the pricey ones in the market.

PROS & CONS What are the best aspects of this product? I love the fact that it's a self-hosted version. What's more, the ball is in your court when it comes to its look and feel. I love how it functions. We no longer have to resort to paying for having 50 to 100 users monthly. What aspects are problematic or could work better? I don't like the fact that it's not as polished compared to other companies in the market. It comes with a lot of features though. Sometimes, such functionality ...

OSTicket Thoughts

What do you like best? OSTicket enables multiple users to view and work within the same ticket in order to provide greater support to clients and meet SLAs. OSTicket is able to integrate with email systems in order to provide an email address which will then auto-generate a ticket when an email is received. OSTicket allows us to tag tickets to Help Topics for tracking. What do you dislike? OSTicket does not allow users to copy/paste full xml within the body of an email. When pasting ...

Useful free ticketing platform

PROS & CONS What are the best aspects of this product? I can completely change the hosted version the way I want. Also, thanks to this platform we save $600-1200 a year, because you don’t have to pay for e.g. $50-100 per user, my team is of 10 members and according to this we are saving thousands of dollars. The software provides you with many features and updates continuously. What aspects are problematic or could work better? Yes, the platform has plenty of features, but sometimes ...