Oracle Field Service Cloud Reviews in May 2025: User Ratings, Pros & Cons

"Basic But Efficient"

What do you like best about Oracle Field Service Cloud? The layout is pretty basic but it does what it needs to do in terms of a communication platform.... it also filters to the tee. What do you dislike about Oracle Field Service Cloud? Nothing really a great software to use for communicating with clients What problems is Oracle Field Service Cloud solving and how is that benefiting you? Chat

"Reliable and great service"

What do you like best about Oracle Field Service Cloud? I like the security that is offered. I also enjoy the line of communication featured. What do you dislike about Oracle Field Service Cloud? I really enjoy the service, great way to keep information about location and ways of communicating. What problems is Oracle Field Service Cloud solving and how is that benefiting you? The navigation and security that is done.

"Great Software for An Efficient Workplace"

What do you like best about Oracle Field Service Cloud? What I like best about Oracle is that our data is streamlined seamlessly into our systems, allowing us to work both effectively and efficiently. I do not know what Oracle is capable of doing in other lines of business, but in my business, it proves itself time and time again. What do you dislike about Oracle Field Service Cloud? With any system, there will be issues of course. What becomes most important is both how frequent these ...

"Great! A little bit of a learning curve "

What do you like best about Oracle Field Service Cloud? How easy it is to enter in orders with a few steps What do you dislike about Oracle Field Service Cloud? If you click cancel on accident it doesnt ask "are you sure you want to cancel?" What problems is Oracle Field Service Cloud solving and how is that benefiting you? Everything is where you need it easy navigation

"Oracle Cloud works but that's it"

What do you like best about Oracle Field Service Cloud? It functions as intended and allows access What do you dislike about Oracle Field Service Cloud? It is very slow and takes a while to load and use, it should be faster Recommendations to others considering Oracle Field Service Cloud: It functions as intended, but can be slow and this may be due to our organizations size or plan with Oracle. Make sure it functions well for your specific use. What problems is Oracle Field Service Cloud ...

"Freedom to organize "

What do you like best about Oracle Field Service Cloud? I used the program daily to compile specific data and then compare. Oracle made this easier with their flexibility on how to organized per your needs. What do you dislike about Oracle Field Service Cloud? The time gap. Most times the gap between transactions is short (15 minutes or under) but sometimes transactions take too long or don’t go over correctly. What problems is Oracle Field Service Cloud solving and how is that benefiting ...

"Easy to understand"

What do you like best about Oracle Field Service Cloud? I chat and do telephone communication though Oracle. Makes my customer service job much easier. What do you dislike about Oracle Field Service Cloud? Freezes up from time to time which isn't fun. Recommendations to others considering Oracle Field Service Cloud: I think it's great that you can see calls and chats coming in. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Order status, change of ...

"ok product"

What do you like best about Oracle Field Service Cloud? the ease of use is real. I like the flow that it has and the connection is on par What do you dislike about Oracle Field Service Cloud? there is nothing I dislike about the service itself. the customers aren't the greatest Recommendations to others considering Oracle Field Service Cloud: don't get frustrated What problems is Oracle Field Service Cloud solving and how is that benefiting you? walking clients through their returns

"Awesome software"

What do you like best about Oracle Field Service Cloud? Easy to use system for data entry and check processing What do you dislike about Oracle Field Service Cloud? The many steps you have to go through to complete a check What problems is Oracle Field Service Cloud solving and how is that benefiting you? Sometimes crashes while interacting with clients but it's also a easy to use software

"HBO NOW CUSTOMER SUPPORT"

What do you like best about Oracle Field Service Cloud? it organizes the customers information really well and is very organized and neat. What do you dislike about Oracle Field Service Cloud? it gets very slow when a customer calls in, it takes a second for the search engine to pop up. Recommendations to others considering Oracle Field Service Cloud: i wish it would not be so slow What problems is Oracle Field Service Cloud solving and how is that benefiting you? Harte Hanks, again it's a ...